CCS MedicalReviews of diabetic.com

Called on Wednesday and used their callback feature as it was over a 30 minute wait. Asked about the status of my order. The representative said it was being shipped that day. I was down to only 2 infusion sites. Checked the portal on Saturday. It said my shipment was in NJ and that I should expect my package on 2/16. Now I am down to my last infusion site. Checked the portal again on Monday 2/16. It said my package was set to be delivered on 2/16, but it said also that it was waiting insurance approval. Called CCS medical and said it was over 30 minutes, so I left a call back. Nobody called back for over an hour, so I called again and this time waited over 1 and half hours and still nobody picked up. Finally I got the call back that I had left 4 hours earlier. The rep said that CCS was still waiting for approval from my insurance company. I asked why they never called me about this. She said she didn't know. I told her I was in desperate need of infusion sites. All she told me I could do was to call Tandem, so I called Tandem which picked up right away and they were able to send me 4 infusion sites overnight but I had to pay 35.00 dollars. I had no choice but to pay. CCS medical used to pick up the phone within a few minutes, so I don't know what is going on to having over 1 hour or more waits. I am very disgusted and disappointed with this customer. It is hypocritical for insurance companies and doctors to tell diabetics to watch their blood sugar when it is so difficult to get supplies.

I placed a call to 1-888-MEDICAL. After confirming all of my information I was told, "Estimated wait time, 30 minutes". Really? I accepted the call back feature when it popped up on my phone screen. Six minutes later my phone rang and I accepted the call from CCS Medical. I was immediately placed on hold with lousy music to listen to for over 53 more minutes! A total of 59 minutes and 34 seconds to speak to a human! As a side, my call was necessary for me to get a $155.93 refund on an order that I should not have been charged. Humana paid the full amount for the order. Additionally, I was place on hold an additional 4 times and transferred to a second employee to process the refund. According to my phone log, I spent a total of 1 hour and 13 minutes for CCS Medical's error. Please tell me why I should not be refunded additional monies for my time?

I have the unfortunate thing with my insurance company wanting me to use ccs medical I haven’t even gotten my 1st order And already having problems getting my order They keep saying reviewing my paperwork and getting everything done to ship it shows everything is authorized By the insurance and the dr But for over week they can’t finish the paperwork Can’t get in touch with them they don’t answer emails they are pitiful

When I first called there was a hour & 10 min wait so I took advantage of the “they would call me back option” when it became my turn. This was early afternoon and I never received a call back. The next morning exact same results no call back. I even took my phone off call screening to make sure it would ring. After another day I called and waited for a hour & a half for pickup. When the person answered I explained my problem and she told me this was a Dexcom problem and to call them. I had told her about my experience. I tried to tell her it didn’t believe it was because it had to do with me not receiving my order. Her exact words were”Dexcom would take care of the problem & send me a replacement. She said I needed to first fill out a claim with UPS so I’d have a claim # for Dexcom. She added it happens all the time. I went to UPS site and filled out the form for the claim. I got all the way through with it only to get a popup message saying “this company doesn’t accept claims from UPS”. So I called Dexcom (always one of the best customer service experiences you can have). They said that would not be something they would since CCS sent the package. She sent me a supervisor who told me the same thing, which I knew sounded correct as it made no sense that Dexcom would “free of charge” replace something they really had no responsibility for. He tried to connect with CCS to discuss with me on the phone. He got the same wait time as I had. He apologized but there really wasn’t anything they could do. Later that day I called my doctor and they are holding me extra Dexcom equipment to pick up at no extra charge. I know this is long so maybe you can understand why I’m totally frustrated with your customer service. I am weighing my choices to find a new delivery company for the product. I have been a customer for years and I never raise formal complaints but this time I

Worst customer service ever, they keep you on hold for over 40mins. And never answer the phone and their portal never works!

This company is horrible avoid them like the plague. I have been fighting with them for over two months to get my insulin supplies and they are constantly changing stories failing to ship when they say. I feel like basically they are trying to see how many people they can kill. If your insurance says that this is the provider they use then you need to find another insurance

Strange metamorphoses are happening with CCS Medical. Two years ago, Medicare assigned us to this problematic company – poor customer service and all that. We struggled with them for two months until our serious problems reached their boss. Miraculously, they improved! And until December 2025, they worked perfectly. But our happiness ended in December 2025. A complete collapse into the abyss of despair! Terrible customer service – three numbers, and they all give the same answer: a two-hour waiting time. Two other numbers have a 35-minute waiting time, but then the call is dropped. A life-or-death problem – a disabled senior woman received an order with a new version of the sensor, but without the Reader, which is supposed to read the sensor's readings and instantly warn with a signal in case of a sudden, life-threatening fall or spike. After a week of fruitless attempts to contact customer service by phone and online, we received a call from a man at CCS Medical who started blackmailing us, seeing our desperate situation, by demanding cash payment for the Reader! This company is a complete failure in medical service in the USA!

I had a pump die and was in the process of upgrading an out of warranty pump. We were already about a month and a half into the process I explained the urgency of the matter to the rep and since the site showed that it had passed all milestones and was in the process of shipping, I offered to pay and then paid overnight overages to get the pump as soon as possible. It was a Wednesday and the rep assured me that I would have it by Friday night at the latest. It's a month later. The package has still not shipped. Worse yet, the site is now out of nowhere saying that I don't have any insurance. My insurance provider assured me that I do. Needless to say, I'll be making a call in the morning to let Tandem know that I'm going to a different manufacturer because if the take off is this rocky, what happens every 3 months when I need to refill?