CCS MedicalReviews of diabetic.com

I only gave them 1 star because there were no negative stars available. What a worthless waste of time. Glad my insurance company BCBS of Kansas City got a good deal to use them as an in network supplier. They have had my information for 1 month and have yet to complete an order. Every time I speak with them and every time BCBS of Kansas City speaks to them there is another excuse as to why nothing has shipped. This is not a luxury item that I can do without. It is insulin pump supplies that I use to live.

I received several emails from CCS on 02/03/26, 02/08, 02/13 and 02/18 that my pump supplies would be shipped on 02/19/2026. On 02/25 another email informed me that authorization for said shipment was overdue. On 03/02 another email informed that the shipment would be on 03/07/2026. That is 17 days after the original ship date of 02/19. After several years of good service. This is unacceptable. Of course, reaching a human by phone is also an impossible option. And of course, their web site was not working. One could log in but when clicking on the order number it would not allow you to complete the oder. CCS is seriously failing. Are they still trust worthy?????

called to see why my supplies hasn't shipped and have yet to be able to talk to a human I've been put on hold for 2 hours almost each time emailed them twice and have yet to hear anything back. the customer service is trash.

I've been in communication along with my daughters doctors office since June 2025 and its now march 2026 and still NO medical supplies for her insulin pump . They promise its getting shipped, then when shipment dont arrive and i call after hour to 2 hour wait just too talk to someone they then say they need something else from the doctor this place should be SHUT DOWN !!!!!

I understand

Was a customer of CCS for eight years. They steadily went down hill. Always attempted to charge me for my insulin pump supplies when my insurance covers all supplies at 100% after deductible. That would force you to need to place orders through a representative and they rarely answer the phone. They also continually hound you to order supplies with reminders and then continue to remind you that the order will ship "soon." The last straw was my latest order which I authorized a few weeks in advance and a week after the "shipping date I still have no supplies. Running out of my infusion sets, I was able to start service directly with the pump manufacturer and I'll have my order in a few days. I called to cancel my order from CCS and it took five hours for the call back. Also need to wait for a refund because of course they charged me when I shouldn't have been charged at all. I also closed my account with CCS because I'd rather use a rusty syringe than suffer with their terrible service

Piss poor customer service, unauthorized charges on my credit card that later had to be credited back, missed ship dates for critical supplies, eternal hold when calling them- no one ever answers just recordings over & over telling you to use their website.

I am in the process of getting a insulin pump from CCS. I was told it would ship three weeks ago and still have not received the pump or even a notification of the tracking information. I have call multiple times and the automated system say wait time is approx. 5 minutes. Two and a half hours later still no representative has answered. Their customer service is terrible. You can't even talk to someone together a status on your order. Terrible service.