CCS MedicalReviews of diabetic.com

CCS has never been the preferred 3rd party for me, however, they were at least manageable until last month. A few weeks ago, I received an email that an order was being mailed out. It even stated that I authorized it I had not reached out to them online or the phone for anything. Then there was a problem with the delivery. I had to sign for it, which has never been the case either. In all my years with them, nothing has ever needed to be signed. I wasn't home and received a notice from USPS. I set up a redelivery and stayed home the entire day for this. On the following business day, the tracking stated it was set for redelivery on the day that had already passed. I emailed CCS and didn't receive a response. I checked the tracking again 3 days later and it was being sent back to them. I emailed again asking them to take the charge off my insurance company. I received a response a few days later stating that I spoke with a representative and the issue was resolved. Again, I had not spoken to anyone by this point. I responded with that, and finally received another response that the warehouse had received the original package back. Last Monday, I tried calling and waited on hold for 1 hour and 17 minutes. I finally hung up. I have emailed them again, asking them to release the insurance claim, and no response. I am on hold again, today, it's currently been 1 hour and 25 minutes. This company has gone so far downhill. I will be finding a different company very soon.

This is the worse company in America and should be closed down by the government immediately. They claim your deductible is $x,xxx.xx and take your money and when the insurance company pays the full amount, it will take you MANY calls HOURS on hold (average wait time over 1 hour) and NEVER give you your money back. To the Executive leadership (that's a joke) how do you sleep at night? I know laughing all the way to the bank stealing Seniors money! I would be embarrassed to work for this company!

They don’t deserve one star! If you have any other choice run away!!! They don’t answer phones website is awful!!!

The VERY worst company I have ever dealt with and I’m 67 years old. No customer service, I’m so glad my doctor is sending me to another company for my diabetic supplies, be prepared to spend a minimum of 2 hours on hold and that’s if you call at 8 am. If there was ever a company that should be closed down it’s this one, THEY SUCK.

Five weeks of trying to get in pump supplies Always paperwork issues, excuses Now I'm with Edwards, medical suppliers.I have no issue with them.Recommend everyone leave this company.Then go to edwards

I was overbuild by CCS Medical. I caught the mistake in November 2025, it is the second week of March and the issue has not been resolved. CCS Medical has routinely said they have sent a check in the mail to correct the overcharging, but I have received numerous mailings for re-orders, but have not received the check to correct their mistake. I have waited on the phone for them to answer my call and have been hung up twice after waiting 45 minutes for them to answer. CCS Medical is terrible and I would advise no one to do business with them.

I wish I could give negative stars!! I ordered insulin pump supplies in December and they still haven't sent them. I have called and spoke to a very rude representative who said both of my insurance companies are saying they are primary. I called them both and that is not true. My secondary has never been my primary. I did find out they have never billed my secondary. Yet they still have not sent my supplies. In October of 2025 they changed my credit card twice once for the supplies and the second for no reason over $300 and refuse to return it!! This is the worst company. They hold people's health hostage by not sending out life altering and saving medical equipment!!

What a useless company. After my insurance company switched to them it took forever to get my supplies and I went 2 weeks without them. Now after I finally started receiving them, they sent me the wrong thing and I have been on hold for almost 45 minutes waiting to try and straighten it out and most likely I will run out of my supplies before anything is fixed. t's very comforting to know they take my health needs SO seriously by continually screwing it up