CCS MedicalReviews of diabetic.com

I wanted to give this company the benefit of the doubt because managing medical supply orders can be complicated, but the experience became extremely frustrating over time. The biggest issue was communication. Every time I called, I was left on hold for a very long time, and getting a clear answer about my order status felt nearly impossible. My diabetic supplies eventually arrived, but much later than expected, which caused unnecessary stress because these are essential medical items, not optional purchases. I will say that the representatives I eventually reached were polite, which is why I’m giving 2 stars instead of 1. However, the overall process feels disorganized and outdated. Customers should not have to spend hours chasing updates for important medical supplies. I hope they seriously improve their customer support and shipping reliability.

I received my supplies very fast, but it took over 30 days to get the training for using the pump. Once I had the training, I realized the pump wasn't for me. I find out that I can't return the supplies and I can't get my money back!!! Not happy. It wasn't my fault that I didn't get the training for over 30 days. This is a rip off!!

I have been using CCS Medical for my diabetic supplies for years. My Insurance changed so I called them to add the new insurance 4 weeks ago, I called them numerous times inquiring about my order. They kept saying that it was pending and needed approval. Today I called again and they said that they were not taking the new insurance. I understand that however, I don't understand why it took 4 weeks to let me know. Now I have to find a new supply house and am out of the supplies I need.

Telephone wait times are outrageous! Requested callbacks are never received. Recently my supplies have been coming on time but due to the very poor customer service I am looking into another provider.

My name is KEVIN HEARD My first ORDER with CCS MED was fine I use the FREE STYLE LIBRE 2 14 DAY CENSER the ORDER was FINE the SECOND ORDER was HORRIBLE they SENT the WRONG SENSOR all SIX SENSOR where INCOMPATIBLE with My METER🥴.. I CALLED CCS MEDS CUSTOMER SERVICE they where NO HELP at ALL ! 🤨 RUDE CUSTOMER SERVICE it's THEIR MISTAKE and NOBODY ELSE they MEANING CCS MEDS they have ALL My PAPER WORK that the DOCTORS SENT THEM the CUSTOMER SERVICE LADY was REALLY RUDE She told Me to ( CALL ABBOTT .&. HUNG UP the PHONE this is a SORRY EXCUSE for a MEDICAL COMPANY 😒NO ONE should ORDER from this COMPANY and have to Go THROUGH This ! .. RECEIVING WRONG ORDERS and the ORDER NEVER SHOW UP ON TIME ( IT MEANS YOU can't CHECK YOUR BLOOD SUGAR LEVEL'S UNTILL YOU HOPEFULLY meaning PRAY🙏that YOU get the CORRECT SENSORS.... ( CCS MED'S DESERVES 👎TWO STAR ** if THAT🥴 HORRIBLE CUSTOMER SERVICE that Reflects Badly on the COMPANY👎 CCS MEDS DESERVES...🥴 TWO STARS ** ..... Kevin H... I want to SAY Thank🙂You too ( ABBOTT ) for SAVING the DAY and sending Me a EXPRESS ORDER of the CORRECT SENSOR and FIXING .... .CCS MED'S. Mistake🤨😒

I loved my decom but after three months it stopped working. Keep calling but the don’t send what I need.

Up grading my diabetic supplies from a simple pump to a CGM system took over a week and still no shipping status. On dept does not communicate with the other it’s a hand off not a smooth process. The past 3 calls made to customer support I was hung up on being transferred each inquiry made took over an hour