CCS MedicalReviews of diabetic.com

It should be a minus 10!!!!! I have been kept on hold for longer than 2 hours several times. I called from another number one of those times while still on hold and got the recorded message that they were closed. Did they think I was going to stay on hold all night? This is absolutely inexcusable. Numerous times I was promised things would be taken care of quickly and I would receive my CGM supplies soon. It was stall after stall after stall. They didn’t communicate with my doctor’s office either like you said you did or would. This place should be put out of business before they kill somebody.

Hours on hold!! Cannot get thru!!

I’ve used ccs medical in 2025. I’m not sure what is going on but ccs medical service is now terrible. I’m been trying to get my daughter’s insulin pump supplies for the past month and still no supplies. I’ve called several times with promises of that’s all we need. Then nothing happens. I’ve been calling the past few days and I’m on hold for hours. I’m not getting the option to have them call me back. No email response either. I’m just trying to cancel the entire order at this point. So, I can use another supplier. If they don’t return my copay. Im disputing the charge with my credit card company since I’ve never received the supplies. The website is useless unless you are initiating the order or updating payment and insurance info. Basically, any information so they can collect money.

I’ve been on hold for up to two hours. They say they will call back but never do. It’s all automated. It’s the worst medical supply organization. If you do get through. They put you on hold forever. I returned an item and can’t find out if they received it yet.

I looked at my account and noticed a charge for almost 600 dollars. I called the company no answer waited 3.45 hrs and hung up tried at 8:00 am the next day waited on hold for another 2 hrs. I’m going to my bank to make a fraudulent charge and change my bank info. And I’m calling my insurance company to complain to them.

Could not be more disappointed! They say and their website confirms my Continue Glucose Monitor was shipped, when in fact it was not. This happened twice!! So I go without my monitors for over a month. Calls go to hold for over 2 hours!! Then they recording says that they will call you back and they never do. Very dangerous for something as vital as your health...

IF I could give negative stars I would. Never aswers the phone. Will not call when you send a email asking for a callback. Instaed they ask for info. Like they don't know who I am by my phone, email, or address. 1in 2025 they charged me a 20% copay. I found out from my isurance company that the deductable was eliminated January of 2025!!!

They suck! Worst customer service I have experienced! Canceling all orders with them. I hope they ship them because I have no intention of paying them.