CCS MedicalReviews of diabetic.com

When I started with CCS as a customer many years ago, it was excellent customer service. Now I have to stay hours and there is no guarantee somebody will respond to you. They should not charge me, but I got a bill. I will leave CCS if the admin does not fix it. My colleagues and friends complained to me and about leaving the CCS.

I am POA for sibling and order CGMs from CCS. It is awful. Every 2 weeks they call and want to know last date of endocrinologist visit even though it isn’t overdue for months not weeks. Very frustrating to have to look at calendoar and reorder every 1 weeks. Hate them. Said they can’t see last doctor visit when robot Cals and then said they can’t see it if they call. I told them to look at it and they said they could t help me because robot called. Stay away!!!

Take these reviews very seriously. They lack common sense. Terrible hold times, they asked for my meter serial number and couldn't put 2 and 2 together to see that the wrong sensors were ordered and the provider orders didn't match my reader. They literally HUNG UP on my guardian and RN saying they couldn't talk to them! Here I am waiting 2 month for sensors. Awful company all around.

This company is inept. They call and send messages and you either complete their renewal process only to be contacted a day or two later saying you need to renew to ship your supplies. Or they claim you have to enter the code they send to your phone and then claim it is the wrong code. After trying repeatedly getting and entering codes only to be shut down is ridiculous. Cleveland Clinic is an idiot hooking up with an inept supplier like this. You’re known by the company you keep and Cleveland clinic is chasing billion dollar projects instead of serving their patients/customers.

I am new to CCS Med and had no idea how bad they are until I started experiencing every that has been said in 172 prior poor feedback responses. Everything is bad - wait times, non-responsiveness when you send an email to their helpline, and the final straw is running out of supplies before I am replenished. Is there an alternative to this awful company? Diabetics are at the mercy of their re-supply chain and this one is not working.

I wanted to give this company the benefit of the doubt because managing medical supply orders can be complicated, but the experience became extremely frustrating over time. The biggest issue was communication. Every time I called, I was left on hold for a very long time, and getting a clear answer about my order status felt nearly impossible. My diabetic supplies eventually arrived, but much later than expected, which caused unnecessary stress because these are essential medical items, not optional purchases. I will say that the representatives I eventually reached were polite, which is why I’m giving 2 stars instead of 1. However, the overall process feels disorganized and outdated. Customers should not have to spend hours chasing updates for important medical supplies. I hope they seriously improve their customer support and shipping reliability.

This has been going on for 5 weeks and YES you can't talk to anyone by calling them after 2 hours on hold you get hung up on!! I contacted my pump maker and they said that they can not send me supplies because of my Ins. I called them and they put me in contact with CCS medical for the order! Now this is when I had two more sets of supplies. So my Ins company called and passed me over to CCS Medical. They then told me that I would need to send my information so they could verify my Ins information. Then that went on for two weeks and I asked my Dr to call to see what they could do. They called and it moved forward for about a week. I then paid the $400.00 for my supplies, this is what the Ins wouldn't cover. That was on 5/4 and they still haven't shipped the order!!! This has to be THE WORSE supply company in the US!!! They need to FIRE the CEO and the COO! The COO should be held for this! They might be able to pump gas, but the pump might move to fast for them! UPDATE!!! My Doctor and Insurance got together and gave me a new supplier! Edwards Health Care and was contacted on a Thursday and I received all my supplies by Tuesday, this company was able to talk on the phone and overnight my order. This is how it should be!!! Now CCS needs to go under and let other companies that care and able to help people take over!!!

Spent four hours on hold for a call, meanwhile online patient portal does not let me log in. Horrible experience trying to get my diabetic supplies because my new insurance will not talk directly to the manufacturer I’ve been with for 20 years. Absurd and infuriating situation all around. Got hang up on at the end of those 4 hours because the office closed.