DHLReviews of dhl-usa.com

Worst experience ever. Never trust dhl for your packages. Forget about picking up your package from service center. Most unreliable service. You have to wait whole day to hear your packages didn’t arrive. I don’t understand how they even survive in business. Hate this experience

horrible, my order was delivered to the wrong address I tracked it down today.

My package ordered on June 18th has still not arrived. It's sitting in their warehouse since July 3rd. Per their website "Greetings: Your package experienced a delay while in transit to you. We sincerely apologize for any inconvenience. Kindly allow an additional 24 – 48 hours beyond the estimated delivery date for it to be delivered. Thank you for your patience as we work to resolve the reason for the delay" Getting the run around and I'm supposed contact the seller of the item? WHY? They obviously don't have it.

On July 7, I order some items from a business. Two of the items shipped FedEx from one warehouse the other shipped by DHL from another. The zip code was entered incorrectly on both. I received the FedEx package the next day (a day early) even with the wrong zip code. On July 10, I received a notice that there was a hold on the DHL package and I needed to contact DHL for address information. Their customer service is on Arizona time so I could not call for a couple of hours after the notice. I called first thing in the morning and after being on hold for quite a while, I provided the correct address information and was told I would have the delivery the following Monday (I needed for the weekend or I would not have paid extra for expedited delivery). The following Monday, there was still a hold for address information so I called again and after another long on hold time, I was spoke to a rep that verified that the proper address information and said that I would have the package later in the day. Well, it never arrived and the tracking information never changed. The next day, July 14 (a full week after it was shipped) I called again and was on hold for quite a while. The rep I spoke with did not have the updated address information and had to update it again. She took my phone number and said that I would receive a call if there was a problem. No call, no package, No luck. Called again, (4th call to Customer service and learned was again asked for correct address information. Total time spent on call number 4 was over 45 minutes. Don't know if the issue is resolved or not. Complete incompetence.

Amazing they can move "express" goods from India to Germany and then over to their Cincinnati Ohio terminal in less than 48 hours and then take 7 days to deliver 40 miles away. Their Twitter tracking help people are horrible.

This is THEE WORST SHIPPING COMPANY EVER. I never receive any of my items on time. And can't get through to anyone and when u do they act clueless. I hate this company

If you are a company, please DO NOT use DHL. If you do, put up warning signs so no one ever buys mail order items from you. In three decades, I have not had one successful delivery from DHL. I was home, too. They claim they tried to deliver. They did not. Months ago I ordered $60 worth of harmless, food-based, natural health products from a company in Singapore. I am in the Western US. The company used DHL. For some reason, the shipment went through Europe and New York City, or so I'm told. I received the empty box with a notice inside saying the items had been seized and destroyed by customs in NYC. They were harmless sterile bottled soup concentrate. If they were really prohibited, could not DHL, an "expert" in international shipping, have warned us? There are many Asians where I am. If the product had gone through customs here, maybe it would have gotten through. There would have been less racist hysteria against Asian products. I wonder if the product did go from Singapore to Europe to NYC when it was intended for a much closer destination. Is that a cover story intended to confuse people? Where do DHL's deliveries go? I never get them.

Finally delivered after one month of daily tracking delivery inquires by phone and email - I received numerous lies about the whereabouts of the package and reasons why they hold and do not deliver it : “Restructed shipping address, insufficient employees, pandemic, lost package, unable to locate package, 4th of July holiday delivery delay, too many packages” Every day I called to check on the package that my customer waits for, and to be lied to about why they do not redeliver it. I even asked them to deliver it to an alternate address since they did not want to deliver it to the original address - and they did not do that either. Never again using DHL to ship to my customers!!!