dewbu.comReviews of dewbu.com

Response from dewbu.comSep 5, 2025

Hello! Thank you for your feedback. We noticed your payment failed five times in our backend. We were concerned your credit card might have been compromised, so for security reasons we sent you a confirmation email after your sixth successful payment. This is why we were unable to ship your order promptly. Our latest shipping time is usually within the second business day after payment. I hope you understand. Best regards. Laura

Response from dewbu.comApr 13, 2026

Thank you so much! 😊 We're thrilled you found the quality outstanding at a fair price – and that you love the plug‑in adapter as an alternative to the battery pack. That's a feature we're pretty proud of too. Thanks for shopping with us and for the kind words! 🧥🔌 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you for your honest feedback – and for your patience. 🙏 We're truly sorry for the mix‑up with the sizing and the broken zipper on the replacement. That’s not the experience you should expect. But we're so glad our customer service team was able to respond quickly and finally get you a jacket that works – and that your husband now finds it comfortable, warm, and easy to use. That means a lot to us. Thank you for sticking with us, and for the kind words about our service. 🧥🔥 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you so much for this amazing review – and for your loyalty! 🙌 We're honored to finally be in your life 😄 And great thinking on the backup battery – always better to have it and not need it. We're glad the lowest setting already keeps you warm. Also, just so you know: we do offer heated jackets with detachable hoods! You can find them on our website. But we hear your feedback loud and clear – thank you for sharing. Stay warm and thanks for recommending us! 🧥🔥 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you for sharing this – and we're sorry for the battery trouble. 🔋 What you're describing (battery shutting off at 95%) is not normal. It sounds like a possible defect. Could you please send a short video showing the issue to [email protected]? Also include your order number or purchase date if you have it. Our team will take a look and give you a proper solution. Just so you know: DEWBU batteries are covered by an 18‑month warranty. If your purchase is still within that period, we'll replace it at no cost. Even if it's been longer, please still reach out – we'll do our best to help. Thanks for your patience, and we hope to make this right for you. 🧥🔋 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you so much for your loyalty – two coats, that's awesome! 🙌 We're really glad you love them. And we hear you on wanting longer battery life when running on high – that's totally fair. Just so you know, our batteries are covered by an 18‑month warranty. If you feel your battery isn't performing as it should, please email us at [email protected] with your order info. We're happy to take a look and help. In the meantime, many customers buy an extra battery pack to swap out when needed – that might be a good solution for always running on high. Thanks again for choosing DEWBU and for sharing your honest experience! 🧥🔋 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you so much for your kind words – and for being a fan of DEWBU! 🙌 We're thrilled that both the jacket and pants are keeping you warm and fitting well. That means a lot to us. Just as a friendly reminder: our jackets come with a 3‑year warranty, and batteries are covered for 18 months from the purchase date. If you ever run into any issues – now or down the road – please don't hesitate to reach out to us at [email protected]. We're always here to help. Thanks again for trusting DEWBU, and we can't wait to keep you warm on many more adventures! 🧥🔥 The DEWBU Team

Response from dewbu.comApr 13, 2026

Thank you so much for your wonderful feedback! 😊 We're delighted that you loved the quality and that our team made your exchange smooth and easy. Great customer service is something we truly take pride in. Just a quick reminder – your DEWBU jacket is covered by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever need assistance down the road, just email us at [email protected]. We're always here to help. Thanks again for choosing DEWBU – we look forward to keeping you warm for years to come! 🧥🔥 The DEWBU Team