dewbu.com Reviews | Read Customer Reviews of dewbu.com

dewbu.com Reviews | Read Customer Reviews of dewbu.com

dewbu.com reviews

Showing 6 reviews with 1 star · Clear filters

GARY S.
Jul 14, 2026
never got the product
never got the product
Report
Debra A D.
Jan 8, 2026
Not recommenf
Paid for expedited delivery (3 days) and it took 10 days for item to be received. Customer service was of minimal assistance.
Response from dewbu.comJan 21, 2026
Dear Customer, Thank you for your feedback. We sincerely apologize for the delay in delivering your order, especially since you selected expedited shipping. We have investigated your order. While we strive for fast shipping, external factors such as inclement weather and carrier delays can sometimes affect delivery times, and we acknowledge that this delivery did not meet your expectations. We have contacted you privately via email and have issued a full refund for the expedited shipping fee. Our goal is to ensure every customer receives satisfactory service. If you have not yet received our email, please check your spam folder, or contact us directly by emailing [email protected] and providing your order number. Thank you for giving us the opportunity to resolve this issue. Sincerely, The DEWBU Team
Report
Vincent C.
Nov 25, 2025
Battery Malfunction/Not Reliable
I got the jacket and pants camo set. I've only worn them 6 times so far and out of the 6 times they only worked the first 2 times, the last 4 times both batteries had a malfunction going from 100% charge to 0% within minutes of being turned on.
Response from dewbu.comNov 26, 2025
Hello, Thank you for bringing this to our attention, and we are genuinely sorry to hear about the frustrating experience you've had with your camo set and batteries. This is certainly not the quality or performance we stand for. We take this matter very seriously and are committed to making it right for you. Our customer service team is ready to provide you with a prompt and satisfactory solution. To help us investigate and resolve this issue immediately, please contact us directly at [email protected] with your order number. We will take it from there. Thank you for your patience. We look forward to restoring your confidence in our products.
Report
John H.
Oct 21, 2025
Not enough heat …
The jacket looks great but really orang warm up very much. Was very disappointed in the overall heat of the product. My girlfriend gets cold and has some autoimmune issues I had read terrific reviews but I just cant give a good one. I was just hoping for so much better.
Response from dewbu.comApr 13, 2026
We're truly sorry to hear this – and thank you for being honest. 🙏 It sounds like you bought this jacket with love and hope for your girlfriend, especially with her autoimmune issues. That makes our heart ache that it didn't meet your expectations. The jacket should warm up noticeably, especially on the high setting. Could there be an issue with the battery or connection? Sometimes the battery needs a full charge first, or the heat setting may not be turned up enough. Please email us at [email protected] with your order number. We want to help figure out what went wrong – whether it's a defective battery or something else – and make sure she gets the warmth she deserves. You trusted us because of good reviews, and we don't want to let you down. Let us make this right. The DEWBU Team
Report
Unhappy T.
Feb 2, 2024
BROKEN ZIPPER
Charged the battery all the way. Connected it to the jacket. Zipped the battery pocket and the zipper on the pocket broke. First time using the jacket.
Response from dewbu.comFeb 5, 2024
Dear Anthony, I trust this email finds you well. We appreciate you taking the time to share your recent experience with our jacket, and we apologize for any inconvenience caused by the issue you encountered with the zipper on the battery pocket. Our team is actively reviewing the details you shared, and we are committed to resolving this matter to your satisfaction. Please be assured that we take your concerns seriously, and we are working diligently to find the best solution for you. As part of our commitment to excellent customer service, we have already sent an email to you with further details and potential resolutions. Kindly check your inbox, including your spam or junk folders, to ensure you receive our correspondence. Thank you for your patience and understanding as we work to address this matter promptly. Best regards, Dewbu Support Team
Report
Michael E.
Jan 23, 2024
Something went wrong with the jacket
Something went wrong with the jacket, it doesn't want to stay on, call customer service and they act like they don't want to help me
Response from dewbu.comJan 24, 2024
Dear Michael, I hope this message finds you well. We appreciate your feedback and sincerely apologize for any inconvenience you've faced with our jacket. We take your concerns seriously and want to address them promptly. We noticed your mention of the jacket not staying on and the perception that our customer service was unresponsive. We want to clarify that we have been actively working to resolve this issue since our communication on the 22nd. At that time, we confirmed sending you a replacement jacket and provided a return label. However, we have not yet received the jacket back from you.Maybe could you please check your inbox or trash? We understand the importance of a swift resolution and want to ensure you receive the replacement as soon as possible. If you've encountered any challenges or require further assistance, please reach out to our customer service team at [email protected] Your satisfaction is our priority, and we are committed to making this right. We value your feedback and appreciate your understanding. Best regards, DEWBU Support Team
Report