Arvin M.
It has been an experience but the…
It has been an experience but the ladies I worked with were extremely helpful and answered every question I messaged them in a timely manner. Would recommend to others! I would actually like to adjust my review my initial experience was wonderful however as we get closer and closer to the wedding it hasn’t been all that great. The company that they use for the wedding coordinator/planner is actually awful. They don’t respond in a timely manner if at all it’s two months before our wedding and we haven’t even begun to plan. We recently switched wedding planners and this person is just as bad as the last. They keep saying it’s covid but how can you plan a destination wedding with zero to no communication. It has made the experience less than appealing and downright stressful. I have people flying in from all over the country spending thousands of dollars with literally no plan. However our room coordinator has been wonderful! Carmen has exceeded my expectations and has assured me that everything will work out in the end. She has been the only one who has consistently answered questions and kept me updated. I appreciate her and she is a valuable asset to the company if it wasn’t for her I might have cancelled 5 months ago.
Response from DestinationWeddingsJan 13, 2021
Hi Arvin, we appreciate you taking the time to leave us a 5-star review and share your experience with us. We wish you the best and hope you think of us to assist with any future travel plans! Hi Arvin, we regret to hear your resort wedding planner's communication has been less-than-satisfactory and we are committed to intervening to ensure your wedding plans get back on track. We appreciate the positive feedback about your DestinationWeddings.com Specialist, Carmen Rocha are are glad to hear she has been helpful in navigating your travel arrangements. Your comments have been forwarded to a Supervisor to assist with further. We wish you the best for a wonderful destination wedding!



