Sheikh
Counterfeit items update
I have bought Versace sunglasses directly and then through another business platform The item I received are counterfeit and they would not even send a return label. Second time they send wring time. Third time I asked them to match pricing and they came up with a very wierd price match policy. They cancelled my order. Update after company response : The reponse from company is a wash. Will a ‘wrong doer’ ever say they are wrong. Few things 1. Counterfeit items 2. Price match 3. Customer service - they will not even give you a return label 4. Refund takes over 2 months They are unprofessional
Response from DesignerOptics.comSep 21, 2022
Hi Saud! Please take our apologies for the misunderstandings happening. Allow us to explain: All frames sold on DesignerOptics.com are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. When you receive a product and don't like you may return them for refund. For more details on our return policy see link below. Returns – designeroptics.com Following is posted on our website in reference to our price match policy. https://designeroptics.com/pages/price-match We cancelled the order upon your request. We appreciate your understanding in this regards. If there's anything else we can do to assist you please email to [email protected] or call us at 718-412-0407. Be assured that you have our attention and we strive to provide you best customer services.