Consumer
Buyer Beware - Avoid Merchant
I ordered a pair of prescription reading glasses with Kate Spade frames. I uploaded a copy of my RX to their online order. I received the glasses on 11-30-23 and the lenses were not right. They were blurry. I called them this same day and requested to return them. They said they would have the lab analyze the lenses and they would contact me. They sent me a prepaid mailing label and I shipped them back on 11/30/23 - the same day they were delivered. Tracking revealed they were received back on 12-4-23. Some 10 days later I have heard nothing from this company on my $167 purchase. No one reached out to me at all. I called Customer Service today and spoke to Adad. He said the glasses had been analyzed and they were a pair of glasses for distance. But I don’t wear distance glasses. I wear only reading glasses - I have a prescription because I have an astigmatism in both eyes. Concerned, I called my local ophthalmologist Mittleman Eye who gave me the Rx and verified that in fact my new Rx was NOT for distance but was for reading. I called Mittleman on 12-14-23. The company has no integrity. I have received no refund for what was a mistake made on their end. They have the designer frames and lenses back and have not issued my refund. It is a very poor company with people who speak poor English. I could hardly understand the customer service person. Buyer beware.
Response from DesignerOptics.comDec 20, 2023
Dear Customer, Thanks for taking the time to let us know about your Order. We sincerely apologize for your experience at Designer Optics. I can understand how disappointing it must have been. After looking into the issue we wanted to provide you with an update regarding the analysis of the lenses you returned to us. Our dedicated team received your return and promptly had our skilled optician examine the lenses using our state-of-the-art machinery. We are pleased to inform you that our meticulous analysis confirmed that the lenses were crafted precisely according to your original order. Our modern technology ensures accurate lens production, and we take great pride in delivering products that meet our customers' expectations. We understand that receiving your lenses as expected is essential for your visual comfort and satisfaction. We strive to provide the highest level of quality control, ensuring that each order meets our rigorous standards. Your positive feedback reaffirms our commitment to excellence. As additional information we refunded your frames per your request. If you have any further questions or concerns regarding your lenses or any other aspect of our service, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.