Sara E.
Worst customer service
Worst customer service. It can take multiple days for an automated message. I have been dealing with them since mid June on a new glasses order with prescription. When I received them the arms were stretched out. A brand new pair of glasses should not require a trip to my Dr. office for adjustments. I should have requested my refund right then. Instead they offered to make it right. I sent them back to have them exchanged. I waited a week from when they received them back, before I called. I had not received any update. Another week went by before a tracking number was provided. I received the glasses again only to have them be the exact pair I sent them. They are refusing to refund the frames stating it is beyond their refund time frame. Save yourself the headache and find another place to buy from.



