Susan
I received my order
I received my order . I am wondering if the penguin Designer optics Stewart eyewear is authentic? The left arm on the frame feel slightly bent & the frame itself feels lighter than the crystal ice penguin Stewart frames I wear now that I purchased from my eye doctor . Same design & make . Just different color . Thank you , Susan
Response from DesignerOptics.comOct 26, 2020
Hello Susan! We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. All frames that we sell are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. When you receive a product and don't like you may return them for refund. We'd be happy to look into the matter and try to rectify the situation.