Amanda
It’s about the customer
With in few hours of placing order I realized my s/o didn’t get my prescription put in for my lenses. So I contacted customer services and they said they had already shipped so nothing they could do. Fast forward 4 days later and they still hadn’t been picked up by UPS....status was “shipping label created” they hadn’t shipped yet. I contacted them through phone and email and they didn’t do anything. I couldn’t have the money put back on card cause s/o card was cancelled cuz he had lost it....in the end I had to take them somewhere locally for lenses to be put in....if you was good customer service you would of took my prescription and had me pay for them with new credit card and put them in exact same frames I had ordered and shipped them out to me and once I got the first pair frames I would of returned them.....never order from here again!
Response from DesignerOptics.comOct 23, 2020
Hello Amnada! We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. If you do not have your package by now kindly provide us further details along with your order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.