DesignerOptics.comReviews of designeroptics.com

I didn't receive my order, and the shipping company wants the bill to I can get my order. When I try to enter the website, I can't! It's show me this message ”No account found with that email” I rest my password several times, but it's the same message. The customer service so terrible, no response to me for more than 2 months.

BUYER BEWARE.... I never received my glasses. I paid over 100.00 for them, and I never got them. I also paid for shipping insurance... Hah a lot of good it did.. The USPS "tracking information" provided was not accurate. When I track the order, it shows that the package stopped in New York 4 days ago and has not moved since. Please pay the little extra and get your prescription glasses from a legit site. This was a awful experience, and a rip off. No glasses, and out 100.00 right before Christmas. BUYER BEWARE... 😡

Exceptional service from a business that is rare nowadays. Thank you.

I received the product, but it is not the correct one. Just off by a little bit, but enough to prevent the clip to fit onto my glasses. How do I return the product?

I did not receive my order and you are not offering me a refund. I will not shop here again.

This is my first time to order from DesignerOptics and it was a very good experience! From order to delivery, everything was very easy to navigate through. The website was very easy to use, I found the exact frames that I've been wearing for a couple years now, and the delivery was extremely quick. I think it was only a week!!! I will definitely be a repeat customer and will recommend your company to others!! Thank you so much!

Order frames and lenses on 11/20/20, order arrived 12/5/20. Tried on my new glasses only to find out that I can’t see out of them. The bifocals were placed to high and my vision line was crossed with both the upper and lower at the same time. I Immediately sent an email to the company in regards to my issue. As of today 12/19/20 I’m still arguing with this company about my glasses. The response I got was no refunds and if I wanted new lenses I would have to pay for them. I was then told I can send the glasses back for a refund on the frames only at 80% of what I had paid. After two weeks of back and forth I was told to go back to my Dr and have my eyes measured, they will compare what the Dr said vrs what they did. At this point all I want is my money back. I asked to have lenses made without the bifocals since it was a problem I was told I needed to pay for that. I feel as if I’m being scammed for something that was not even my fault or I was able to control. I get it we all are human but to treat a customer this way and not stand behind doing what’s right for your customers is flat out horrible. My goal was to have the lenses correctly done to my satisfaction so I can see out of them, I don’t think that is a very unreasonable request. They are of no use to me the way they came. I will never use this company and I will never ever recommend them to anyone for that simple fact.

Came fast and item was just as expected