Chandra H.
My experience was great
My experience was great. I ordered and my glasses arrived quickly. Thank you
Response from DesignerOptics.comMar 15, 2021
Hello Chandra, We are happy that our service satisfies your expectations.
Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
DesignerOptics.com (designeroptics.com) has 3,497 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Chandra H.
My experience was great. I ordered and my glasses arrived quickly. Thank you
Response from DesignerOptics.comMar 15, 2021
Hello Chandra, We are happy that our service satisfies your expectations.
Adam H.
They sent me the wrong sunglasses and then said I can get a partial refund only if I send them back (they wouldn’t refund the shipping fee they charged me when they sent them even though it’s their error) and I would also need to pay another shipping fee to send them back to them which they won’t refund as well. So I have to pay 2 shipping fees just so I can get back a refund for the cost of the sunglasses. I raised a dispute with my bank (one of the big four) and my bank said to me they can’t recover my funds from this US company. I never had this problem with UK companies. Never buying from the US again.
Response from DesignerOptics.comMar 15, 2021
Hello Adam, Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again.
Matthew Shaw W.
MUST READ!!! Don't trust!!!! They take your order stating in stock, then they stall, weeks go by and you try to cancel as it starts to feel like the scam it is. "Can't cancel as frames are in the lab" Then "would you like us to refund shipping and send when back in stock" Then "ignore last message" Then "item on the way to the lab" The. "Can't cancel as in lab" Get PayPal involved as yet another week goes by. PayPal can't do anything as supplier says they are in transit! Contact courier "yes we have accepted the job, but the order has not been handed to us, sorry we don't have it" Then all correspondence stop! DO NOT TRUST!!!
Response from DesignerOptics.comMar 15, 2021
Hello Mathew, Sorry for the inconvenience you have to face due to our customer service. As Covid affected the manufacturing world greatly. Our customer service team works day and night and tries their best to provide prompt and excellent service to each and every customer. Regarding prescription glasses, once the frame is under lab processing, we can't cancel the order. If we are late in shipping we even refund the shipping charges as per the customer's request. If the desired product is not available, we also offer an exchange with the IN-STOCK product. We also accept returns within the time period of 14 days. We are sorry that we did not reach your expectations. Please accept our deep apology. Give us chance to serve you again. we like our customers to be happy.
j B.
I would of gave 5 stars but the shipping was delayed for about a week give or take. Other than that the price was great and delivery was great.
Response from DesignerOptics.comMar 15, 2021
Hello J, Thanks for bringing this to our attention. Thanks for the 5 stars.
don P.
The frames came in the mail within 2 to 3 days , the optical place I went to for the lenses since suspicious , They suggested that they would be a possibility that the frames would not be authentic. They were quiet when I brought the frames to the optical place. They did not see or find any problems with the authenticity . The optical place tried to charge me double for the same frames that I got from designer optics
Response from DesignerOptics.comMar 15, 2021
Hello Don, Thank you for your feedback. All our frames are 100% guaranteed authentic, coming straight from the manufacturer.
Shannon T.
My glasses arrived on time and were genuine Versace, just as described. Happy I got such a great deal!
Response from DesignerOptics.comMar 15, 2021
Hello Shannon, Thanks for letting us know, We are happy we meet your expectation.
India A.
Glasses came so fast and I love them!!!
Response from DesignerOptics.comMar 15, 2021
Hello India Ali, Thanks for the 5 stars.
Naomi R.
my glasses arrived on time but are a totally different color than pictured. I have the exact same model and color of frames and the original is OLIVE. the pair i received should have been the same color but is much more blue than green. I dont want to deal with returning and trying to get a pair the right color but i am disappointed.
Response from DesignerOptics.comMar 15, 2021
Hello Naomi, Sorry for the trouble you have faced.we offer a return for refund or exchange policy within 14 days of delivery of the order.