DesignerOptics.comReviews of designeroptics.com

I ordered some Prada sunglasses on October 16. The following day I received 2 emails apologising for the delay and promising the order would be quickly dispatched. (seemed auto generated). On October 23 I emailed to enquire why the order was still processing and received a mail saying the frames I ordered were on back order from the manufacturer (obviously wasn't in stock or never existed). On November 5 I gave up and asked for a refund. No reply. I initiated a recall of the funds via PayPal (thank goodness I used PayPal). On November 8 I received a refund. I was very hesitant to buy considering all the bad reviews, but went ahead using PayPal to protect my purchase. I'm fairly confident they're a dodgy business and I hope I can save others wasting time and money on them.

I live in Singapore and ordered a pair of Arnette sunglasses from Designer Optics for my boyfriend. The customer support team emailed me but spelled my name wrong and told me they need me to provide my address as there was a problem. I was really confused since I gave my address on the website when I ordered and thought they were a scam as they did not explain the problem. The company seems to be some Ponzi scheme, that or they are outsourcing their customer support to a cheap underqualified company. The customer support email I received gave "Blikvision" as the address to the Designer Optics website. Blikvision and Designer Optics also have the same support phone number. When I asked why they needed my address, after a day they said they could not print a shipping label for my order. I asked why. The next day with no explanation again they asked for my address so I just gave it. The next day they said I needed to provide my state. I kindly informed them that as an island city-state Singapore does not have states, districts, or provinces. I told them they could put "Singapore" as my state (which is true) and the order would still reach me. The next day they told me their system would not allow them to do this. I was so fed up and frustrated that I asked them what they wanted me to do. The next day they asked if I have another address in the US, to which I told them no, please refund my order, you scam of a company claiming to ship internationally. To their credit, they gave me a refund quickly, but due to exchange rates, I lost $6 SGD, and disappointed my boyfriend. They also wasted my time emailing me back and forth one day at a time even though I always replied to their emails within minutes. Customer support clearly had no idea what they were doing. I have receipts of all the terrible emails they wrote me and I wish I could attach them here so you can see the braindead, vague responses I had to decipher. If you cannot ship to a country that does not have states, then either redesign your shipping systems and label printing mechanisms or prevent customers from Singapore from placing an order. Really disappointing experience.

DON'T ORDER HERE! I placed an order for a tiffany sunglasses last September and haven't received it until now. The first excuse was they don't have stock on hand and had to back order from the manufacturer. why did they posted items online for sale if they don't have on hand stock and don't even had a clear idea when they will be available????? It took almost 4 weeks before I got a notification that they shipped it out. But until now, November, I still don't have my order. I've been emailing them to help me out and check if the item was lost in transit but the only response I get is just wait for 2 weeks and contact them again if i still dont get the item. I can literally see on the DHL tracking is not moving for weeks! Now, I am asking for a refund because I can no longer wait and all they respond is templated email "we understand your situation and delays do happen and just keep waiting"

I've been trying to contact your customer service team for over a month now with an update on my sunglasses whereabouts and absolutely no response - when I do an order lookup as well it states that my code does not exist.

I SUBMITTED A REVIEW, AND THEY RESPONDED: "we always avoid delays, return, and cancellations but if we fail to give our 100% We try our best to provide you an exceptional service You can reach us by email and chat. We are always there to serve you." NOT TRUE. THEY REFUSE TO ISSUE A REFUND. I'VE MESSAGED THEM ON FB, AND EMAIL AND I GET NOTHING. I SHIPPED THE GLASSES BACK TO THEM. THEY HAVE THE GLASSES AND MY MONEY TOO. BY THE WAY, DO NOT BELIEVE THE "GREAT" REVIEWS.

My order arrived today. 3 perfectly wrapped GENUINE sunglasses (Carrera, M Kors, and Polaroid). International delivery took much much longer than expected, but to be clear designeroptics.com shipped the items the same day I ordered them, then it was stuck in transit with DHL for unusually long time. Thank you

I called prior to ordering to ensure they roll and polish the lenses. Received my glasses without a polish or a roll. Call the company and they said to send them back however, they didn't want to pay for shipping even though it was their mistake. Send the glasses back they had them for over a month I had to call them, which they rarely answer their phone, and then they finally sent them back.. Low and behold they come back the same as they were when I sent them in no roll no Polish.. Absolutely horrid experience terrible customer service awful all around. Edit: Designer Optics is "sorry" and can reply to this review but still have not returned my emails after WEEKS of trying. Doesn't really seem sorry just worried about PR.

Please see your responses. It’s clear that you don’t want to accept the mistake and process the refund. When will you stop using unethical business practices?