Dentaquest.comReviews of dentaquest.com

I previewed my dentist on their site before I switched to this dental company just to make sure they covered my dentist which their website said they did. It has now taken four months 38 dentist and nine cities and they still cannot find a dentist for me. Better business bureau rates this company as a C Wallet hub gives this company one star out of a five star rating I have personally called Dentaquest probably six times I have gone through my insurance company and they have got Dentaquest on the phone so three of us can have a conference call. I have called Medicare twice to file a complaint against them and finally today beginning of month number four they are telling me to go to the original dentist that is denied me on three other occasions. lol what a joke

Horrible customer service. I have been locked out of my online portal twice, called in to see why and was hung up on three times. Called back and finally got a live person. Had to re-sign up and I am locked out of the online portal again! Called back two times and the line disconnects when I get to a certain point!! Horrible!

Horrible customer service, Took over 2 months for them to reactivate my plan after their sub-par website won’t allow you to login, or even reset password after copying and pasting temporary passwords they send through email, get on the phone and the only thing they tell you to do is to send a check to pay for upcoming months in advance to resume coverage, mail them the check, have to personally reach out again for them to credit the check that was pulled from my account a month prior. For them to make you go through the process again. Without any assistance to get online login working, or being able to see SOB and any claims charged to my plan. Worst insurance I’ve ever had. AVOID AT ALL COST, You’re better off paying out of pocket or hopping on the government welfare train before willingly paying for coverage that you won’t receive.

Total SCAM! In the big print they cover "crowns". In the small print coverage is "0%". Very misleading and an outright "lie"!

Just got charged 50 pounds for being ill and cancelled hygienist for tomorrow because I cancelled the plan a cancellation fee ?? Already paid 75 pounds for yesterday appointment appointment was for 10 am had to wait half a hour for appointment

DentaTrust Dental Insurance collected payments for a year and refused to settle my dental claims. They asked me to send a claim, which I did, but they claimed they never received it. After so many calls to the support number, which never resulted in speaking with anyone, I gave up and changed my insurance for 2024. Companies should not be allowed to operate like this.

CRAPTASTIC SEARCH SYSTEM FOR A DENTIST. It forces you to look in only a zip code area only. I can't search my entire state, or my entire town, I have to type in different zip codes to find listings in this part of town, or that part of town, or other side of town... HOW DUMB IS THAT?!

This company has denied EVERY Pre-Authorizations my dentist requested and now I PERMANENTLY have a mouth without teeth. IF you have a choice... JUMP SHIP IMMEDIATELY