Dentaquest.comReviews of dentaquest.com

Awful, awful customer service! As someone else said - I would give them a lower than one-star rating if I could. I have tried several times to get help gaining online access to my account. Twice they have “opened a ticket” and told me I would be sent a resolution or a status update email in 24 to 48 hours… nothing either time. It’s been six weeks since the first “ticket” and four weeks since the second. I have not received any sort of communication at all from them (other than mailed paper invoices for my premiums, of course!) Now, when I call, I get an automated recording saying “We are experiencing unusually high call volumes. Please call back at a later time”, then they hang up. I have tried calling at various times during business hours on multiple days and have even tried getting someone in another department, but receive the same message and disconnect every time. Maybe their systems are so bad that many people are experiencing the same issues as I and they indeed are being besieged with calls and cannot handle them all - who knows. It’s not hyperbole to say they are literally impossible to reach!

Wow called Dental Quest to schedule and appointment only to wait 45 minutes then they hang up your call to avoid speaking to people I could only imagine how many times they done this procedure to people to avoid doing their jobs.

I’d give them lower score if I could I choose them as my insurance and got locked out of there website emailed them called them sat in hold for hours spent over a week trying to contact them to pay my premiums. I gave up getting different company. The marketplace needs to remove them completely and not offer this insurance

I would 100% like to commend a customer service employee named (I may not spell correct) Kadeesa H. I was quite traumatized today from being told by my new dentist, after just getting all my teeth removed last wk that I was denied dentures. Traumatized!! She was beyond compassionate, so understanding, unbelievable. Just cannot explain in words how much she went above and beyond. Stuck w me thru over hour to address my problem, from calling my dentist, trying to communicate thru many avenues to solve my difficult claim issues. Just outstanding. Thank God for her patience n honest care. D. Helweg

I have now been on hold for over almost 2 hours. I have not been able to use this insurance because no dentist in my area accepts it. They lie about which dentist accept their insurance. There is no help yet they have taken my money. I want my money back, they are useless! Please save yourself the trouble, this is not a legitimate company that cares about their customers/subscribers. RUN

Needed an emergency extraction of a split tooth. The pain was excruciating! I was told a few days earlier that surgery couldn't be performed if there was heavy infection with severe swelling so I reduced the swelling using an oral rinse, brushing, disinfectant, cold fluids & gum massage. I was in the chair ready to be sedated when the doctor said DentaQuest wouldn't pay for the tooth removal. I asked why? He stated because the gum looks almost normal so it doesn't meet their criteria for an emergency extraction. I confirmed with him that if I had come in while the gum was massively swollen with bleeding discharge, my insurance would have paid for this procedure? Correct. What in the world??? I had to wait several more days in excruciating pain, couldn't eat or sleep normally, missed another doctor appointment, lost several pounds, canceled my birthday events, lost work time & had to take so much pain medication my ears were ringing. DentaQuest should be forced out of business for endangering the lives of their clients. UPDATE: The tooth was removed a week later but it was too late. The infection spread to my bloodstream & caused an infection in my left armpit area resulting in substantial inflammation, pain, bulging veins, micro clots and temporary loss of the entire arm (thought it was a stroke at first). Took antibiotics for several days & the the arm is back to normal now. Two takaways from this experience: 1. I changed dental insurance providers. 2. I learned NOT fool around with tooth infections. Get the infected tooth out of your system as soon as possible!

They do not answer their phone lines! In the last week I have twice sat for over 1-1/2 HOURS before giving up!!! They have been like this for YEARS! I am not going to renew - they are WAAAAY too much trouble to get in touch with to get issues addressed. Their website is as bad as their non-existent phone reps! Get your dental insurance from some OTHER company!

I’m writing this as a PROVIDER; EVER SINCE SUNLIFE BOUGHT DENTAQUEST; THEIR PORTAL IS HORRIBLE TO OPERATE, THEY DENY PROCEDURES THAT ARE MEDICALLY NECESSARY FOR PATIENTS, CHANGE THEIR RULES WITHOUT LETTING PROVIDER KNOW (IE YOU CANT PLACE IMPLANT ABUTMENT SAME DAY AS PLACEMENT) THEIR CUSTOMER SERVICE LIES TO THE PATIENTS AND BLAMES US, SAYING WE DONT SEND INFO WHEN WE DO. THEY ARE HORRIBLE NOW!!!!! THEY APPROVE WORK THEN DENY IT WHEN MORE INFO IS SENT FOR OTHER WORK THAT NEEDS TO BE DONE. UNACCEPTABLE!!! You guys will be losing a lot of in network dentists unless you get it together. Bring back the old portal and rules from the start of this year. That’s all.