Dentaquest.comReviews of dentaquest.com

I only gave 1 star because there was no option for zero stars. Absolute joke. there is a 365 day waiting period before they will approve any dental work beyond preventative cleaning. I CAN'T believe this is listed on healthcare.gov. Basically a SCAM.

I have been waiting on approval for a deep cleaning ...called and called and emailed and never gotten a response I am in PAIN 😭 my gums are bleeding several times a day and my teeth have moved and I'm just waiting in agony

DentaTrust is another name for Dentaquest. BEWARE OF THIS COMPANY!!! MAJOR FRAUD!!!! I got Dentatrust as part of my dental plan in January 2023, but I found out you have to pay for the plan 1 year before you can use any benefits. So, I tried canceling the services sin January by going to the website at www dentatrust com but there is no way to contact them except through a phone number they provide (855) 890-3243, but every time you try calling this number you get a recording saying "We cannot assist you at this time please try again later" I've tried calling this number 75 times from January 1, 2023 to June 7, 2023. I finally had to call who I purchased the insurance from to get it canceled. THIS INSURANCE COMPANY IS JUST A FRAUD. DO NOT BUY IT YOU WILL SERIOUSLY REGRET IT!!!

I have had nothing but problems with DentaQuest I have a whole root canal and the whole back of my tooth is just nothing but filling and they won't approve crown on teeth that are missing a lot of teeth as is and that goes all the way up to the roots they are cheap they don't care about the customers just the worst experience ever they don't care about the patient they are in it to save money.

They cancelled my plan on the day it started and then lied -- I got coverage that was supposed to start February 1st. Then Received a letter saying that my coverage was canceled on February 1st due to non payment. You might be wondering, how was my plan canceled on the same day it started because of non-payment? How does that make any sense? I never received an email from them that included an invoice or asked me to pay any missing amount. Nor did I receive anything in the mail with an invoice. I called to ask why it was cancelled, they said they didn't do it and they didn't know why it was cancelled - they said the Market Place did the cancelling. Called Market Place, they said DentaQuest was the one who cancelled it. Called DentaQuest, they then suddenly claimed they could tell me why it was cancelled and that it was because I missed a payment. (A payment they never attempted to contact me about in any way.) They lied and told me that they did send an email invoice. There is no invoice to be found. I asked the rep to show me the evidence that they sent an email, she said she would send it. Still haven't ever received that email evidence. Do not get coverage with this company

This company DOES NOT cover anything except cleaning! I went to my dentist for cleaning and they said I needed deep cleaning but my insurance will not pay anything till one year. And that too only 50% at that time. Seriously?! Till then, I will probably lose my teeth and they wont care! So I called and canceled my policy. They still charged me premium for next month. When I call, they give me a run around by asking to call DentaQuest. They say I should call DentaTrust! As a customer, why should I care if they are separate company. I just know they take my money and provide ZERO service. Finally, one customer service person acknowledged their mistake and said I will receive refund. If they do not, then I will have to call my credit card company and black list this dental company.

This company is literally the worst. They pay for basically nothing. They ONLY pay for routine cleanings every 6 months. That's it. Nothing else. Don't have a cavity. Don't need an extraction. Hopefully you're blessed with perfectly straight teeth (no child ever). I've been dealing with this company for 6 years and NOT ONCE have they surprised me and paid for a service outside of a routine cleaning. I have 3 children with a variety of dental needs. Sad and disgusting. Nevermind how UNEDUCATED their staff is - save yourself and just pick ANY other dental insurance. Don't bother with their appeals process either - that's a complete façade.

Take me off your list it is very ebnoing seeing stupid mailers every 2 weeks on my Dad name -> Victor Postolovsky 8200 Shore Front Pkwy, 5N Rockaway Beach, NY 11693 Such a pain! terrible, doesn't matter how many times I call still receive spam!!! I wish there will be a federal agency where I can just submit a complaint and they FINE you because I am already registered on do not mail and call list !!!