Dennis KirkReviews of denniskirk.com

I've been shopping at DennisKirk for a few years now. While they don't have the widest selection of products, they do have the staples and usually have very good prices on what they do have. They have free return shipping on helmets and motorcycle gear, which I have used many times and was always refunded in a timely manner without any issue. I called the company to ask a question about a product once and they were very helpful. The company called me once after I had placed an order for the same item I had just ordered a few weeks prior just to double check that I really meant to order the same thing again. I have had great experiences consistently with DennisKirk, and just wanted to add my review here to let that be known. (Also, no sales tax for me since they are based in Minnesota and I don't live in that state!)

I ordered an exhaust system. Not only did they send the wrong one, but it was severly damaged.. Not only that!! They wouldnt do a return on the item!! And it was within all of there return policy restrictions!! They offered me HALF of what i paid! Now im stuck hundreds of dollers out and have an exhaust that i cant use.. HORRIBLE customer service.. Do NOT buy from them!

Ordered an item on their website and they sent the wrong product. They instructed me by email to send it back and they would cover the shipping cost and send back the right item. Took forever to receive the right item and they refuse to pay back the shipping cost. I will not do business with DK again.

I bought a pair of Bell Helmets for the wife and I. We do touring on our BMW R1200RS. I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years. I no longer will do business with Dennis Kirk due to the handling of a warranty issue. The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process. I called and customer service denied any responsibility. I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor. I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.

Fast delivery, perfect fit

Keep it simple, brought a gas tank, tried to install, tank bracket welded wrong, they were nice to let me know they had 6 others, after they inspected the same products, they were all defected from the manufacture, at that point they were o well. So thank God I manage a Auto Body shop and have the equipment to re-fix a crap product after waiting two day for them to get back to you, nothing like not riding during nice weather.

This company should be out of business. Poor sales and customer service. So I ordered a part the part arrived I then proceeded to install part and very quickly realized that it would not fit. So I followed return procedures and they received return. So then they deduct 17.99 from my refund. Which I have not received yet. Save your self the headache and order from someone else.

BE WARNED. Ive bought many small items from this company which is normally okay. however I needed a tuner for my ECM this time around. The first arrived broken and the replacement screwed up my bike. When I sent it off to return I was then hassled by having to contact the manufacturer of the product for a Return authorization number that was then sent off to DennisKirk (Im soo happy i could do their job for them). It has been 7 weeks since I returned the item and still have not received a refund. Ive dealt with their slow and incredibly rude customer service for weeks now with the same answer "we have to wait for the manufacturer". The no hassle return policy is BS when it comes to electronics. They have essentially stolen my money and not even returned the defective piece of junk they sold me. Ive had to buy another item from a different company to get my bike up and running since this has taken so long. I will never do business with DennisKirk.com again.