Dennis KirkReviews of denniskirk.com

I ordered Mustang seat from Dennis Kirk. When seat arrived, I realized that it's not comfortable in seating position. First, I called to customer service which is listed on their site 800-969-7501 and they told me to go ahead and use the label that was enclosed. Next day I shipped item back to them. Then week later I received a call from Ashley customer service, she was very rude, she said i never call them before I ship item, and told me that they wouldn't gave me full refund and they going to charge restocking fee 35%. She said that seat is badly scratched, and marker was used to cover up scratches. That was absolutely lie. I refused to pay restocking fee so they ship that seat back to me. When I got seat for second time and after close inspection i noticed that this seat was previously used and they sold me used or refurbished item. Please do yourself favor, buy somewhere else. I will file complaint with BBB. Will dispute charges with my credit card. Order Number: DK117-0828-104-1840626

Fast and order was right

I ordered a set of mac exhaust from Dennis Kirk and when I tried to install it the pipes were touchiing each other with alot of pressure and I tried to straighten them every way I could then realized I need to send them back because the tabs were welded wrong. I first called and they said to go ahead and use the label that was enclosed. I shipped them back and then received a call from them asking me why I sent them back and I explained about the problem and the lady was very rude and told me they wouldn't give my any refund whatsoever, so I asked for a manager and he was preprimed on the issue which was obvious he was vicious to me and told me he was prepared to fight any dispute I might be thinking about opening against them and hung up on me. I have been ordering from them for about 15-20 years and I can't believe this treatment they gave me about Mac exhaust, it was like they just don't want any Mac products coming back. This guy treated me so bad and he was a customer service manager. Terrible customer service I will never shop Dennis Kirk again.

I ordered a part for a hard tail kit for a mid 2000's dyna from Dennis Kirk and at first was told 10 days to receive part from the company they order from for them to get it. Then would be additional 3-5 day shipping from Dennis Kirk. I had no issue with that since they had it 30 bucks cheaper. Called at the end of 2 weeks later and was told it would be another 4 weeks out and was on back order. Bit my tongue and said that'll be fine. Checked 4 times within the 4 weeks and was continually told the same. When the day arrived at the end of 4 weeks I called again. Now it's was 6 weeks out possibly and they really didn't know. So I got ahold of the company they order from and spoke the the warehouse that actually ships this item to them. It was in stock and by directly ordering from the company making it I would have this item in 4 days. It will cost 30 dollars more but is better then being pushed around on dates for something that I'm willing to pay $300 for. This company might deal well in other areas but in my case the ball was dropped and I will just pay more next time instead of being pushed around for a date that will never come.

I bought a motorcycle frame from Dennis Kirk after one of their techs assured me that it would be a direct fit for my 2003 night train. When I got the frame it had several broken welds and a bent tab. To their credit they did issue me a small refund but it cost me way more to have the frame fixed. To add insult to injury the tech lied when he told me I could run my stock front end with no issues. I have since found out that I need special neck cups for this frame. I received dry poor customer service and tried multiple times to speak with a supervisor and was blown off and the lady I spoke to had a real bad attitude. This is no way to run a business

Been a Dennis Kirk customer for 17 years. Was shopping for a set of head pipes for my Harley. Found a company on the Internet selling Vance & Hines Dresser Duals considerably cheaper than Dennis Kirk. I called Dennis Kirk customer service to see if their "Beat It By a Buck" low price guarantee program really worked. After a 2 minute discussion with the customer service rep, they beat the competitors price by $1. To make the deal even better, I ordered the pipes late Wednesday afternoon and they will be delivered on Friday. Bottom line: Dennis Kirk has the best customer service team, more than competitive prices, a huge inventory and processes orders lightning fast. Amazon doesn't have a thing on Dennis Kirk! Signed, A Loyal Customer, Don Miller, Lake Geneva, WI

The web site asked for make and model and they sent it to me tried to install it was the wrong one so i sent it back they said they couldn't refund me and they didn't have my cable so i just got ripped off. I'll never do buisness with them again and i suggest you don't either.

This was my first time dealing/buying anything from Dennis Kirk and all I can say it has been nothing but a pleasure. I purchased a helmet from them and the price was competitive and their sure fit return and exchange program was VERY impressive, luckily the helmet fit like a glove and I got it right the first time. Later on (2 months after purchase) I had an issue with the shield on my helmet and the Customer Service rep was SO helpful and VERY easy to deal with. LeAnne is here name btw. She took care of everything and as of today my new replacement shield showed up. How can you not be happy with that customer service? I will certainly be shopping for many more items with Dennis Kirk because of their competitive prices and top notch customer service. Thanks Jeff B In Maine