W L.
Rude Customer Service
I've had good luck with Dennis Kirk in the past, or it would be 1 star. This morning, 1/31/2017, 0915 CST, their website was not working on Safari, Chrome or Firefox. I called the toll free number and told the young lady their website was not functioning. She told me that was not possible, as she was on it. Funny, I could open every other page I have bookmarked. Regardless, she said go try again online, which I did, still not functioning. Called back a second time, only to be told (again) their website was functioning. I ordered V Twin engine oil, etc., that totaled about $81. I authorized her to charge my card, which she did, only to remember that any purchase $89 and over was free shipping. I told her to add another quart of tranny fluid to get it over $89. You would have sworn that I asked for her first born with my request......"now I have to call another department, etc.," as she acted totally inconvenienced. I finally said just ship my order. After, she never once said, "we can make this work, no problem." I very rarely write reviews, but wanted to today. This person was rude, condescending as though I had no clue how to reference a website, and her attitude regarding adding to the order once my card was charged. I thought Dennis Kirk was better than this. There are plenty of companies that appreciate business, and will go as far down the road as possible to satisfy their customers.