DellaReviews of dellahome.com

The mini split in my place works OK but the app doesn't. Customer "service" is non existent, zero help! I dread the moment when I might have warranty issue, I fear I might be out alone in the rain then.

Your customer service when I needed some assistance with my order Thank you

High performance, great quality, ease of operation and installation. Also, best price! Bravo!

Brand new unit will not produce cold air. It’s even a lousy fan on turbo. POC

Customer Service is excellent. My buddy bought 4 units and received them 4 days before my 1 18k unit came in. His units came with rolls of wrap for the line sets, and a template for the air handler. Mine came with neither. I let them know and I received a small refund.

The air conditioner works great, it’s reasonably quiet. However, the main reason I decided to go with AC is because it was supposed to be WiFi ready out of the box. That’s just not true unfortunately. It has a lot of nice features but that was the one I really wanted.

I tried to get help from them in the matter of the remote app which wouldn't connect with my mini-split. Nothing but evasive hiding behind policies. My unit was a little less than a year old when I first contacted them. Several attempts, no help. I can operate the unit via the remote, but the app is a false promise. I do not recommend DELLA.

We have had this unit for a year now. It works flawlessly. I installed it myself, and the installation was pretty simple if you are handy. I am glad we got this. It heats and cools all year without fail.