DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
dellahome.com
Website
dellahome.com
Category
Energy & Heating
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a mini split on Black Friday because it was a really good deal. Well they cancelled my order and now the Black Friday deal is not available. No idea why they cancelled my order. I never got tracking information and then about a week later they said the order was cancelled.
Response from DellaDec 12, 2024
Thank you for reaching out. I wanted to apologize for your experience with this order and for the inconvenience caused to you. I checked your order and see that a high risk of fraud was detected, we try to contact you and confirm the order before we ship out but did not receive response so we have to cancel order. Kindly contact us and we can help you to place a new order. Thank you.
KS
Kristina S.
Della customer support has been very…
Della customer support has been very responsive and very helpful.
VA
Vanessa
Terrible Product
Terrible product. Doesn’t work and I can’t get any help. DO NOT BUY
NH
Nancy H.
Love my new DELLA Motto Series 9000 BTU…
Love my new DELLA Motto Series 9000 BTU mini-split for my 450 sq ft fiber art studio. Clean, quiet heat/AC essential for my work. I bought this unit because after collecting (in my cart) all units with appropriate size, product reviews, and 115V electric input requirement, this was one of the few with a low GWP refrigerant.
Customer support and tech support were friendly, helpful, and professional.
Ditto other reviewers re: non-DIY unit. I’ve not prior experience installing mini-splits, however, I’ve rebuilt multiple homes, and have done almost all else in home construction. I did install the mini-split myself, but not without a lot of questions and pauses to figure out things, like:
- The video I saw when considering this unit was not correct for this unit. (Looks like Align updated the videos.) Be sure to watch the correct video.
- The well-written installation/user manual has a few opportunities for improvement:
The 2 electrical wires are not identical. The one with 4 lines is the communication line and the one with 3 lines is the power input line.
The indoor unit installation template and instructions suggest you can choose whether to place the wall hole (to run the drain hose, communications line, and refrigerant lines outside) on either the right or left of the interior unit. If you put the hole to the left of this interior unit, you have to connect the 12’ pipes before mounting the unit, and I couldn’t set the unit on the mounting bracket because the bundled lines didn’t fit inside the interior unit cavity.
Just tell me in plain English the power supply amperage requirements. ”corresponds to that stamped on the rating plate” with a rating plate text “Max.fuse(Fusible Max.) 20A” confused me. Phone call to tech support confirmed that this means a 20A breaker is required.
- My unit was missing one terminal screw, and I dropped a screw inside the interior unit when first connecting the communications line. I shook, twisted, and turned the unit to finally recover the dropped unit. Customer and tech support helpfully told me these screws were widely available from any electrical supply, then they sent me several screws–however, they were screws used to attach various unit housing parts, not the electrical lines. I finally obtained the missing screw by buying and taking what I needed from a small electrical terminal block.
In addition to buying this unit, I bought
$29.99 Mini-split mounting bracket
18.99 Tubing bender
9.99 Terminal block
62.98 Open-end adjustable torque wrench
29.99 Mini-split line cover
130.72 Vacuum pump and gauges for R32 refrigerant
PS
Peg S.
Beautiful piece
Beautiful piece, adds a touch of luxury at a reasonable cost. Easy to put together, detailed instructions and great looking final product.
RN
Raquel N.
I recently purchased this TV console
I recently purchased this TV console, and I couldn’t be happier with it. The design is sleek and modern, blending seamlessly with my living room decor. The wood finish is elegant and high-quality, giving it a sophisticated, yet warm feel.
Assembly was straightforward – all the parts were clearly labeled, and the instructions were easy to follow. It didn’t take long to put together, and the result is a sturdy, solid piece of furniture that feels built to last.
One of the standout features for me is the ample storage space. There’s plenty of room for my gaming consoles, soundbar, and other entertainment accessories, with additional space for DVDs, books, or other media. The cable management system is fantastic, keeping everything neat and tidy without visible wires, which really helps maintain a clean and organized look.
The console is also the perfect height for my TV, providing great visibility and ensuring that my viewing experience is comfortable.
Overall, this TV console exceeded my expectations. It’s not only functional but also a beautiful addition to my living room. If you’re looking for a stylish, durable, and practical TV stand, I highly recommend this one!
MH
Murtaza H.
It's a nice efficient unit 12K BTU
We purchased the Della 12,000 btu Mini split. I'm the installation is a breeze. You must follow the instruction, and you have to vacuum the lines before releasing the refrigerant. The unit is very energy efficient , and I've really had no problems with it .
This is our 4th unit. Honestly their customer service is also very good - when I lost one of the caps - they sent replacements
CJ
Charlotte J.
Customer friendly service!
We received our unit in great condition. It took a few months before we could install it so we were a bit concerned about the warranty. As things go we had an issue and reached out to customer service who has been excellent in helping us resolve our problem and gave us peace of mind on our warranty.
I highly recommend Dellahome!