DellaReviews of dellahome.com

Response from DellaJul 30, 2026

Thank you for your feedback and for letting us know that you like our units. We're very sorry to hear that your experience with our customer service was frustrating. We apologize if your questions were not answered clearly or directly. Your feedback is important to us, and we'll share it with our support team so we can improve our communication and provide more accurate, straightforward assistance. If you still have any unanswered questions, please feel free to contact us again.

Response from DellaJul 29, 2026

We’re very sorry to hear about the delay and understand your frustration, especially with an issue occurring right out of the box. We sincerely apologize that you were expecting a callback and have not received one. Please contact our online customer service and provide your order number and details of the issue, and we will help collect the information and arrange follow-up with our technical support team as soon as possible. Thank you for your patience, and we appreciate the opportunity to help resolve this issue.

Response from DellaJul 26, 2026

Dear cutomer, We’re truly sorry to hear about your experience and understand your frustration, especially with a major component failure occurring shortly after the warranty period. We always strive to support our customers and provide reasonable solutions whenever possible. Our warranty coverage does have specific terms and time limits, but we did our best to assist by offering a replacement compressor and providing a discount toward a new system as an alternative solution. We understand that replacing a compressor can be a significant repair and that additional installation costs can be frustrating. We appreciate your feedback and will continue working to improve our products and customer support. If you would like to discuss your case further, please feel free to contact us directly so we can see if there is anything else we can do to assist. Thank you for sharing your concerns.

Response from DellaJul 25, 2026

Dear customer, we’re sorry to hear about your experience and apologize for the inconvenience caused by the incomplete delivery. If you were unable to reach us by phone, please contact our online customer service team. We can check your order details, communicate with the carrier regarding the issue, and do our best to assist you with submitting a missing item claim and resolving the problem. Thank you for giving us the opportunity to help. https://dellahome.com/pages/contact