DellaReviews of dellahome.com

Easy to get info and to order the correct part. Support Team is pleasant to work with.

We bought a new tiny house. All appliances and the a/c unit (Della) came included in the one price we paid. Nothing was sold separately. The compressor in the a/c unit went out within the first year. We contacted the company and the compressor was replaced (not quickly, but replaced nonetheless). Now in a unit that was manufactured in 2023, the inside unit is leaking coolant. The local HVAC company came out and both wrote a report and made a video. Both the HVAC company and the builder of the tiny house assure me that it is under warranty. After 3 months of not being able to use the tiny house with no air conditioning, Della tells us that the warranty doesn't belong to us. Instead it belongs to the building company (Phoenix Building Solutions) and they will not help us. We bought the tiny house as a unit and not piece by piece. This is the single worst experience with customer service that I have had in my 71 years. How is it that the warranty doesn't go to the buyer of the unit THAT COMES WITH THE HOUSE??? I am more than furious. We are a non-profit and the guest cottage is used for donors and volunteers. But Della makes no exceptions to this insane rule. They know it is under warranty because it was manufactured in 2023! This is mid-2026. Just buyer beware!!! The unit has broken twice in 3 years and they will not honor the warranty.

I was having trouble getting the help I needed. I must have called 10 times over a week and a half. That changed once I got a call back from Lizzie. She helped me immediately. I was very happy to receive the help.

Representative Nicole R provided exceptional service throughout the call. She demonstrated great insight and knowledge while addressing our issue and was efficient in identifying the appropriate solution. Her call behavior was commendable—she remained professional, patient, attentive, and thorough from beginning to end. She communicated clearly, took the time to understand the issue, and ultimately resolved the problem successfully. Her expertise and commitment to providing excellent customer service were truly appreciated.

I have purchased two 9k cassette units one for bedroom and garage I called customer service they answer with in 3to 5 minutes Lizzy was very helpful in completing my purchase they come wth 16 ft copper pipes I am getting a 18k cassette for living room the remote is way better than other brands delivered in 2 days

After unboxing my entertainment center, I discovered I was missing one piece. I contacted customer service and spoke to Ms. Ruby. Ruby was very polite and expressed empathy for my situation. She apologized for any inconvenience this situation caused and assured me she was putting things in motion to help resolve the situation. She kept me updated each step of the way and even apologized for not being able to communicate with me over the weekend due to Customer Service being closed on weekends. Ruby provided me a timeline of how things should go and informed me I could contact her at any time with questions or concerns. I truly appreciate the customer service I was provided.

I live far out in the boondocks, in a log home. I have been able to buy several Della mini splits on line, and have them shipped to me. The Della website allows me to purchase for all the sizes of zones in my home and in several other's. And Della has a critical feature no othe inverter has: ultra hyper heat, that will provide heat down to -22°, so i will use these all year long. Because the shipping is far and i'm remote, having confidence in that process was also critical. One unit arrived with a dent in the side, so i contacted Elizabeth, their premier customer service rep, and she immediately forwarded my questions to the tech department to determine if the dent was a problem. Working with Elizabeth was the best customer care i ever received from any company.

I’m writing this review for the DELLA “Model Motto 9000 BTU” mini-split system. Overall, I’m very satisfied—especially with how well the company handled an initial shipping issue. The installation was successful, and the unit is now up and running in my gym. After the first outdoor unit arrived, it was severely damaged and structurally compromised by a hard drop—essentially unusable out of the box. I contacted support, and after speaking with a representative (Hector), the team moved quickly: they sent a replacement outdoor unit within a couple of days. That replacement arrived without any issues, and it was installed properly. I’ve now used the mini-split three times, and so far it has performed extremely well. It cools the room fast, the system runs quietly, and it’s easy to use. Time will tell whether it ends up being the “right” long-term choice, but based on the early performance and—most importantly—the customer service/support response, I feel confident recommending it. If you end up needing help, the support team clearly comes through. In my case, the quick replacement and smooth resolution made a big difference.