DellaReviews of dellahome.com

Great customer service

I wanted to purchase my third Della mini split. The first time I called I thought I had made my choice. When I called back to order I spoke with Elizabeth in customer service. After sharing with her what and where it was going and the temperature of our area. We had agreed that another unit would serve me better. I chose a 18000 BTU Ultra Heat Mini split. She walked me through the purchasing process and using Shop Pay with the purchase. My unit arrived within a few days. When installing this unit I noticed design changes from the other two that I’ve installed. These changes made it easier to install. I recommend Della to anyone who is interested in a Mini split.

The unit arrived without damage or missing parts. The instructions were clear and easy to follow. I used the rental kit, but could never get the vacuum down to 500. I rechecked all line set connections and everything was to spec and seated well. My space is 384 sq ft and insulated and I bought the 12000 btu unit. However, being in Texas, I should have spent a few $ more and gone with the 18k btu unit. While the unit works, it cannot keep the shop at 74 all day, even when running it 24/7.

Easy install! Great prices!complete kit! Quiet efficient unit! Glad I went with Della!!!

Ruby G. provided outstanding customer service throughout the entire process of getting my Della mini-split issues resolved. She was very responsive, professional, patient, and genuinely helpful from start to finish. She kept me informed, answered my questions clearly, and worked with me until we reached a resolution. It is refreshing to work with someone who follows through and makes sure the customer is taken care of. I really appreciate Ruby’s help and the effort she put into making this right. Thank you, Ruby, for doing such a wonderful job!

Unit was super easy to install. Works great.

I have been using Della on all my homes. I have multiple properties and an off grid cabin that I have their units on. I did every one myself and it’s so simple and very reliable. I recommend them to all my friends

I believe it wasn't Della fault. I scheduled the delivery on a certain date took off work. The company they used called me left a message to call to schedule. There phone didn't work. Never answered. Had to call the main office in Alabama to get a person. The Jacksonville fl office lied and acted stupid. The said they had spoke to for delivery the next day. Lie! I had to take off another day of work lost two days of pay. The main office in Alabama was called again they said the company in Jax sent me a text where I could track the shipment arrival. No they didn't. Said it would be delivered between 5 and 6 pm. Actually showed up at 2 pm. The shipping company sucked!