Sarah P.
My original appointment was with Ben…
My original appointment was with Ben Walker. He was very friendly, patient, knowledgeable and helped me to understand my options. I wish I’d gone with him the second time, but I was having trouble aligning schedules and thought it couldn’t hurt to get information from another practitioner who was female and had many years of HRT experience so I booked with Robin. She was impatient, curt, rude and talk to me like I was stupid. My experience with Defy has been mixed, depending on the person I speak with, from very positive to mediocre and now to negative with her. Also, once you have a prescription filled out of state for testosterone as a female they won’t transfer it back to CA so I’m paying three times as much. Something to consider if you’re looking for cost efficiency you may want to go with a local provider after all.
Response from Defy MedicalJun 22, 2026
Thank you for sharing your feedback. We’re sorry to hear that your recent appointment did not feel like the right fit for you. We know every patient’s care experience is personal, and we appreciate you bringing your concerns to our attention. Please contact our team directly so we can better understand your experience and review any available options with you.