Defy MedicalLearn About Our ClinicMeet our Care TeamTRT for MenBHRT for WomenDefy Medial is a concierge clinic offering telemedicine health care across the country, as well as in-office services in Tampa, FL. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. We've guided thousands of patients to living healthier, happier lives – and we’re ready to help you. Our services include:• Testosterone Replacement Therapy (TRT)• Bioidentical Hormone Replacement Therapy (BHRT)• Sexual Health Treatments• Erectile Dysfunction Therapies • Thyroid Therapy• Peptide Therapy• Nutrition and Supplementation• IV Infusions• Ketamine Therapy • Fat Loss and Weight Management• Aesthetic Services • PRP Injections
Defy Medical (defymedical.com) has 3,300 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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FOGLEMAN,CHRIS
Still have not received a call about the prescription or how to order.
Response from Defy MedicalJul 13, 2026
Thank you for letting us know. We’re sorry for the delay and understand how frustrating it is to be waiting on prescription and ordering guidance. We’ve shared this with the management team that oversees post-consultation checkouts, and our team is aware and will be assisting you shortly.
TURNER,JOHN
PA Mike was well prepared for the consultation, had reviewed all labs, and made recommendations based on the results. Solid clinical decision making.
Response from Defy MedicalJul 17, 2026
We're so glad to hear that your consultation was thorough and that our team's clinical decision-making was solid. Thank you for your kind words!
MCALVAIN,SEAN
This experience so far has been awesome! Great professionals!
Response from Defy MedicalJul 10, 2026
We're so happy to hear about your positive experience with our team! Your kind words mean a lot to us.
SHERER,RORY
Great service from Beth!
Response from Defy MedicalJul 10, 2026
Thanks for the great review!
Chicago P.
Very helpful and professional - my experience has been great with Defy
Response from Defy MedicalJul 10, 2026
That's what we love to hear. Thanks for the great review!
LOUGHREN,RENEE
Megan was very nice and a good listener.
Response from Defy MedicalJul 10, 2026
So glad to hear it. Thanks for the great review!
MAHONEY,STEPHANIE
Always a pleasure to speak with a knowledgeable provider that listen virtually better than my local provider.
Response from Defy MedicalJul 10, 2026
We love that type of feedback. Thanks for the great review!
Chuck F.
Everything with these guys is SLOW. The sales people are super fast to reply, but once they have your money, that's it. Want an appointment? A month out. Want to get your meds? 3-4 weeks of wait time. I finally got my consultation, and it took them days (and me calling multiple times) to get the prescription into the system. Then I ordered and paid for the meds, and they were supposed to review the order in 48 hours. Four days later no one has reviewed it, and no idea when they'll review it. Ended up canceling my order because I can't imagine doing business with this company long term. My initial consult and lab fees are just wasted. Complete waste of time and money. Read the other negative reviews and you'll see this is a common concern. RE Defy's reply: I've already canceled my prescription order from Defy. The only option they offered for getting my medicine faster was to pay for expedited shipping. The shipping isn't the problem. Defy won't review the order and send it to the pharmacy. Expedited shipping can save me a day at most, since I live in a major metro area anyway, and I'm close to the pharmacy. And why should I pay for expedited shipping when Defy is causing the delay in the first place? The logic here is because they failed to process the order in the timeline they promised, so I should pay more?
Response from Defy MedicalJul 9, 2026
Hi Chuck, thank you for sharing your feedback. We’re aware of the concerns you’ve shared and are reviewing the timeline on our end, including whether expectations around scheduling, prescription processing, and order review were clearly communicated. If you’re open to discussing this further, please contact us directly at 813-445-7342 so our team can review this with you.
