KATHERINE P.
Had and issue. Defy fixed it 100%
I had to change review. Defy reached out and scheduled me with Beth. Who was so professional and a great listener. We came up with a plan and am excited moving forward. Defy handled the issue quickly and we’re not defensive. They were solution focused. I am very happy with their service. . He was very distracted. Left call a few times for another issue. He apologized but then forgot what we were talking about. He was very general, felt like he was reading a script not really hearing me. I am sad. My husband likes your service and I am not feeling I can follow this mans instructions. He really did not hear me.
Response from Defy MedicalDec 29, 2022
Hi Katherine. First of all, thank you for bringing this to our attention. Our goal is to make sure each and every patient leaves their appointment feeling heard and that all of their needs were met. It appears we missed the mark on this one. I am sending this to our Patient Services department who will address your concerns as a top priority. We will certainly be in touch. Thank you, again.