CORINNE S.
I had 2 previous visits with another…
I had 2 previous visits with another doctor but the scheduler told me I could followup with anyone in the practice and offered me an appt with Melissa since it was the first available. I was excited to have an appt with a female provider hoping that she would be more understanding of the frustration I was having with continued low libido. After introducing herself, she asked if I wanted to reschedule and followup with my previous provider. I told her no and explained that I was curious to hear what options she had to offer. She continued to tell me she would have my appt rescheduled. I again told her I was not interested in that as it had already been 7 months since my last appt and didn't want to wait a few more weeks to get another appt. She told me I sounded frustrated and that I really should just reschedule. I continued to refuse the rescheduling of the appt (although in hindsight I should have rescheduled because she contradicted everything she said regarding my labs and symptoms). She was dismissive, belittling and made me more upset than she was helpful. She clearly did not want to be doing the appt. If you want a caring, positive experience with Defy do not schedule your appt with Melissa.
Response from Defy MedicalApr 15, 2025
Thank you for sharing your experience. We’re truly sorry to hear that your appointment didn’t meet your expectations, and we appreciate you bringing it to our attention. You’re welcome to schedule with Dr. Calkins again moving forward if you feel more comfortable continuing your care with a previous provider. If you have any questions about your care or would like further clarification, we’re here to help, so please don’t hesitate to reach out to [email protected].




