Dedicated.comReviews of dedicated.com

Response from Dedicated.comNov 29, 2023

Hello Dave, Thank you for sharing your concerns; we appreciate your feedback and would like to offer clarity on our support structure. Our dedicated and diverse support team is available 24/7, ensuring prompt assistance through both online channels and our toll-free number. This commitment holds true regardless of your location or the time zone you're in, providing you with reliable support whenever you need it. Contrary to any perception, we want to assure you that our team, comprised of multiple members, is here around the clock to address your inquiries. In terms of security, it's essential to understand that we operate as an unmanaged host. This intentional design allows customers control over their configurations, including security settings. While we provide best effort help and support, configuring firewall and port blocking on your devices is your responsibility. This autonomy empowers you to tailor these settings according to your specific needs. We genuinely value your business and are here to assist you. If you have further questions or specific issues, please feel free to reach out! Thank you for your understanding and continued support. Best regards!

Response from Dedicated.comSep 19, 2023

Hello Serhii, First and foremost, I'd like to sincerely apologize for the inconvenience and the experience you've described in your review. Our aim is always to provide the best service possible, and it's clear that we fell short in your case. I want to clarify that we have strict policies against spamming and any activities that could harm our platform or other users. Any indications of such activities could result in service suspension, as it's crucial for us to maintain the integrity and security of our service. That being said, it's never our intention to make unfounded assumptions or be disrespectful to our customers. Communication and respect are fundamental to our business. I regret that you felt insulted during your interaction with our support team. I assure you that we will look into this matter closely to ensure that such incidents are avoided in the future. If you'd be willing, I would appreciate the opportunity to discuss this further and perhaps find a way to make amends. Please reach out to [email protected] at your earliest convenience. Again, I deeply apologize for your experience, and I hope we can address your concerns in a satisfactory manner.

Response from Dedicated.comAug 12, 2023

Hello Cedric, Thank you for taking the time to share your thoughts on your experience with our dedicated servers. We genuinely appreciate your feedback, as it helps us continuously improve our services to provide you with the best possible experience. We are pleased to hear that you find the price-to-quality ratio of our dedicated servers favorable. Delivering high value at an affordable cost is a core aspect of our commitment to our customers. We would like to address the issue you mentioned regarding the recent outages, particularly the one that lasted for more than two days. We deeply regret any inconvenience this may have caused you. We want to be transparent about the situation – the outage was the result of a fire incident that occurred in a separate part of our data center facility. This unforeseen event affected not only Dedicated.com but also other providers within the same facility. We understand that such outages are frustrating, and we apologize for the impact it had on your services during that period. Our team worked diligently to address the situation and restore services as soon as it was safe to do so. We understand the importance of reliable services and the disruption this type of incident can cause. We appreciate your understanding during this challenging time. We also appreciate your feedback about our support team's responsiveness and assistance. We apologize for any instances where the precision of our answers fell short of your expectations. We are committed to refining our support processes to ensure that the guidance we provide is not only prompt but also accurate and helpful to our customers. Your patience and willingness to work through the issues are greatly valued. If you encounter any further challenges or have additional questions, please do not hesitate to reach out to our support team. We are here to assist you and ensure that your experience with us remains positive and productive. Thank you once again for sharing your thoughts, and for your continued partnership with Dedicated.com. We are dedicated to addressing the concerns you've raised and enhancing our services to meet and exceed your expectations. Best regards, Adam Gunderson Account Executive Dedicated.com

Response from Dedicated.comJul 31, 2023

Hello Denis, I want to start by expressing my sincere apologies for the inconvenience you experienced and the frustration caused by our response to your problem. At Dedicated.com, we strive to provide accurate and helpful solutions promptly, and it is clear that we fell short of meeting your expectations. I understand how vital it is to receive precise and actionable information, and I am sorry that our initial response did not meet those criteria. We take your feedback seriously, and we are committed to improving our support process to ensure that our responses are clear, comprehensive, and easy to work with for all our customers. Please know that we are taking immediate steps to address the issue with our support team to avoid similar situations in the future. We are implementing additional training and improving our internal procedures to ensure that our team members provide the most precise and helpful answers to our customers' inquiries. We genuinely value your business, and we want to make things right for you. I would like to personally assist you in resolving the problem you are facing. If you could provide us with more specific details about the issue, I assure you that we will do everything in our power to find a suitable solution promptly. To move forward, please reach out to me directly at [email protected]. I will personally oversee your case to ensure that we address your concerns effectively. Once again, I apologize for the inconvenience and frustration you experienced. We hope that you will give us another opportunity to provide you with the support and service that you deserve. Thank you for bringing this matter to our attention, and we are committed to making things right for you. We look forward to resolving this issue and regaining your trust in Dedicated.com. Best regards, Adam Gunderson Dedicated.com Account Executive

Response from Dedicated.comJul 31, 2023

Hello Philip, I am deeply sorry to hear about the serious downtime you experienced, and I sincerely apologize for the inconvenience this has caused you. At Dedicated.com, we strive to provide reliable and uninterrupted services, and it is clear that we fell short of our commitment during this incident. First and foremost, I want to assure you that we take downtime issues very seriously, and our team worked tirelessly to resolve the problem as quickly as possible. However, we understand that four days of downtime is unacceptable, and we deeply regret the impact it had on your operations. I want to be transparent about what led to this extended period of downtime. We aim for complete transparency on any downtime that happens. In fact, we seem to provide more transparency than other providers who were also impacted (see https://www.webhostingtalk.com/showthread.php?t=1899745). We understand that this explanation does not excuse the inconvenience you experienced, but it is crucial for us to learn from our mistakes and prevent similar occurrences in the future. We are committed to continually improving our services, infrastructure, and communication with our valued customers. Your feedback is instrumental in helping us identify areas for improvement, and we are grateful for the opportunity to learn from this situation. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team directly at [email protected]. We are here to assist you and ensure that your future experience with us is smooth and hassle-free. Once again, please accept our sincere apologies for the inconvenience caused by the extended downtime. We hope you will give us another chance to prove our commitment to providing you with the reliable and high-quality service you deserve. Thank you for taking the time to share your feedback, and we look forward to the opportunity to serve you better in the future. Best regards, Adam Gunderson Dedicated.com Account Executive