Dedicated.comReviews of dedicated.com

Response from Dedicated.comAug 12, 2023

Hello Cedric, Thank you for taking the time to share your thoughts on your experience with our dedicated servers. We genuinely appreciate your feedback, as it helps us continuously improve our services to provide you with the best possible experience. We are pleased to hear that you find the price-to-quality ratio of our dedicated servers favorable. Delivering high value at an affordable cost is a core aspect of our commitment to our customers. We would like to address the issue you mentioned regarding the recent outages, particularly the one that lasted for more than two days. We deeply regret any inconvenience this may have caused you. We want to be transparent about the situation – the outage was the result of a fire incident that occurred in a separate part of our data center facility. This unforeseen event affected not only Dedicated.com but also other providers within the same facility. We understand that such outages are frustrating, and we apologize for the impact it had on your services during that period. Our team worked diligently to address the situation and restore services as soon as it was safe to do so. We understand the importance of reliable services and the disruption this type of incident can cause. We appreciate your understanding during this challenging time. We also appreciate your feedback about our support team's responsiveness and assistance. We apologize for any instances where the precision of our answers fell short of your expectations. We are committed to refining our support processes to ensure that the guidance we provide is not only prompt but also accurate and helpful to our customers. Your patience and willingness to work through the issues are greatly valued. If you encounter any further challenges or have additional questions, please do not hesitate to reach out to our support team. We are here to assist you and ensure that your experience with us remains positive and productive. Thank you once again for sharing your thoughts, and for your continued partnership with Dedicated.com. We are dedicated to addressing the concerns you've raised and enhancing our services to meet and exceed your expectations. Best regards, Adam Gunderson Account Executive Dedicated.com

Response from Dedicated.comAug 12, 2023

I would like to begin by offering our sincerest apologies for the recent service disruption you experienced, and for any frustration it caused you. We understand the critical nature of the services we provide and deeply regret the inconvenience you faced due to the outage. The outage you mentioned was, unfortunately, the result of a fire that occurred in a separate part of our data center facility. This unforeseen event impacted not only Dedicated.com but also several other providers within the data center. The fire incident had a ripple effect that was beyond our control and affected multiple services, which is why our usual level of service continuity was disrupted. We understand the importance of transparency during such incidents, and we made every effort to keep our customers informed through frequent and detailed updates. While we acknowledge that the outage duration was far from ideal, please be assured that our team was working around the clock to address the situation and restore services as soon as it was safe to do so. Regarding your concerns about our support response, I'm sorry that you felt the explanation and support provided were inadequate. We take full responsibility for any shortcomings in our communication and support during this challenging time. Rest assured, we have taken your feedback to heart and will strive to improve both our communication and the support experience for our customers. The technical report you received was aimed at providing a comprehensive overview of the incident, its causes, and the actions taken to mitigate the impact. However, we understand that our explanation might not have met your expectations, and we apologize for any confusion or dissatisfaction it caused. Regarding your attempt to request a new server for migration and update, I apologize for the difficulties you encountered. We are committed to addressing your requirements promptly and effectively. Please understand that our supply of certain server configurations might have been affected by the recent incident, which could explain the limitations you encountered. We are constantly working to optimize our inventory and understand your needs better. Your feedback is invaluable to us as we strive to enhance our services and ensure that incidents like these do not repeat. We take your concerns about security and system stability seriously, and we will continue to invest in improving these aspects. Once again, I sincerely apologize for the inconvenience and disappointment you experienced. If you would be open to it, I would personally like to assist you with your server migration and upgrade requirements. Please feel free to reach out to me directly at [email protected], and I will ensure that your needs are met effectively. Thank you for taking the time to share your thoughts with us. We genuinely value your partnership and hope for an opportunity to regain your trust and provide you with the high-quality service you deserve. Best Regards, Adam Gunderson Account Executive Dedicated.com

Response from Dedicated.comDec 28, 2022

We appreciate your interest in Dedicated.com and we are sorry we couldn’t capture your business, and we hope we can meet your needs in the future.