Dave
They only got one support guy answering…
They only got one support guy answering all the questions. I don't care which location the server is, they should have more support reps. You'll get a simple answer the next day because probably the only support rep available is either overloaded with too many tickets or in sleep during off business hours. Not very helpful on urgent situation when you're abroad or on the road with different time zone. Their security is also lacking as there is no firewall for port blocking at the router level. The price may be competitive but you get what you pay for if you don't mind with the challenges of tackling on your own and facing security issues.
Response from Dedicated.comNov 29, 2023
Hello Dave, Thank you for sharing your concerns; we appreciate your feedback and would like to offer clarity on our support structure. Our dedicated and diverse support team is available 24/7, ensuring prompt assistance through both online channels and our toll-free number. This commitment holds true regardless of your location or the time zone you're in, providing you with reliable support whenever you need it. Contrary to any perception, we want to assure you that our team, comprised of multiple members, is here around the clock to address your inquiries. In terms of security, it's essential to understand that we operate as an unmanaged host. This intentional design allows customers control over their configurations, including security settings. While we provide best effort help and support, configuring firewall and port blocking on your devices is your responsibility. This autonomy empowers you to tailor these settings according to your specific needs. We genuinely value your business and are here to assist you. If you have further questions or specific issues, please feel free to reach out! Thank you for your understanding and continued support. Best regards!