Cin7 CoreReviews of dearsystems.com

Nathasha is always at the end of an email or virtual meeting if we need her and her expertise, patience and humour is always greatly appreciated. Thank you for everything you do to help us Natasha :)

We got introduced to Cin7 Core last November when I signed up as Operations Manager for this job, I need to find a suitable ERP system to be implemented to complete the supply chain management. I have never regretted the choice I made and our small team are very happy about the easy to use, out from the box softwares with loads of expanding possibility. Our onboard specialist is Dawn Martenstyne, we are lucky to have her because she worked with the customer who's distributing the same branded product as but in another region, which helps heaps to speed up our setup process. Dawn also demonstrated a lot of integrations and functions we could implement in 6 months or more usage of Cin7 Core that could benefit our operations and improve efficiencies, we really lookforward to that too! Over all, Cin7 Core is a well established ERP system which is suitbale for small to medium enterprises with big potentials to grow!

We decided to cancel Cin7 after paying roughly $10,000 per year for the software. The problem is not the cancellation itself, but the process. Cin7 attempted to force a call as a prerequisite to cancelling the subscription, despite clear written notice from the business owner and final decision-maker. This feels like a retention tactic designed to create friction and delay rather than a legitimate contractual requirement. As a business customer, my time is valuable. Requiring a call after a clear written cancellation request is unnecessary, disrespectful, and borderline abusive. A decision to cancel is final; a call does not change that. If you are considering Cin7, be aware that offboarding is not frictionless and may involve pressure tactics at the end of the relationship. Software vendors should be judged not only by how they onboard customers, but by how they let them leave.

No more integration with approvalmax

Absolutely non-existent customer service. We have been being charged for an AI upgrade for months and despite numerous attempts to remove it, include multiple tickets, we cannot even get a response. There is no phone number, tickets take weeks to be responded to and are then closed even though the issue remains. Reporting is dismal. Functionality is meh. After a year with Cin7 I totally regret choosing them. Stay away from this overpriced and under-supported app.

Abinesh was great and helped us resolve 2 tickets in just 1 meeting.

I always find Abinesh to be incredibly friendly, patient, and helpful every time I’ve needed support. He explains things clearly and takes the time understand any issues. Even when a resolution isn’t immediate, I feel reassured and completely confident that the problem is in safe hands with him. Truly excellent service - thank you, Abinesh!

Abinesh is so incredibly helpful and responsive. Whenever I need support to tackle a simple problem or a more complex issue with a workflow in Cin7, Abinesh will look into how to solve it. And if he doesn't know, he'll say that but seek out a solution from the team. Stellar customer service from this guy!