Cin7 CoreReviews of dearsystems.com

The onboarding process was very informative and helpful. All questions were answered and we were walked through the process of how to set up Cin7 thoroughly. Thank you fpr your help.

The onboarding staff is very good " Dawn Martenstyne" , very nice person to work with.

It looks like my original review got removed, so I am reviewing again, Cin7 Core (A.K.A dear system) tech support is really bad. They give you a "simple fix" which you can obviously find on their help section, but when that doesn't work they take weeks to get it fix, and at the end of it comes back to you and say "this is the limitations of our software". Just recently, had an integration issue, which I even sent them a video recording the issue, waited for 4 days from this guy Iman only to tell me something I already knew, replied to him and waited 2 days yet still not reply. To be honest, if you can find another reliable tech support inventory software even if they do not have as much capabilities but they provide way better support I say go for it. Don't be locked into Cin7 by setting up an account making it difficult to move away when issues rise up.

I enjoyed my session with Setu, on the Solutions Architect team. He has worked with the company for a long time and knew exactly who to get me in touch with and what questions to ask. I look forward to working with him on sizing up our operations.

Setu and the Cin7 team went above and beyond to help find an issue with our integration between Core and Xero. Thanks so much Setu.

Monika Harlalka is excellent! She helped me through the onboarding process and through any issues that arose as I'm learning this software. She is knowledgeable and takes the time with you to determine the best solution for your business. I highly recommend working with her and Cin7. It has been a good experience and the support has been available throughout. They are quite responsive.

Setu was very helpful and knowledgable during our call, and Cin7 has been great for helping our business in its growth and operations.

I had a schedule call with Setu, one of the solutions architect members and we got into more detail uses of CIN7 and the call went excellent, Setu was very attentive to my business needs and answered all my questions and concerns,