Cin7 CoreReviews of dearsystems.com

Cin7 core is a very efficient Inventory software package and I personally find it super easy to navigate. In my role I use the reporting function and I can always find what I need here. A huge plus is that it syncs seamlessly with Xero for our financial accounting.

It was great as DEAR and Greater as Cin7 Core! We've been using the DEAR/Cin7Core since 2015. While it was missing a few features back then, it has always been so extremely stable. We never have a point where we ask "where did that number come from". Sure, that sounds like a minor issue, but being able to follow and track the logic has allowed us to expand to a multiple, multi-million dollar warehouses and fabrication facilities. The interface has changed little, allowing use to work at the speed of our fingers without having to think and follow with every movement. The product just keeps getting better and better, and the support is incredible. The new changes in pricing and features allowed us to expand within our budget. It is always up, and support is fast. There is little more I can ask for. A great investment and incredible tool.

Good for small businesses and keeps improving. Great for inventory management and a good B2B. My only criticism is that website integrations and stock mapping could be better.

Cin7 has fundamentally changed how we run our business. While it is a powerful and complex in terms of inventory management and feeding in to our accounting software - as a project management tool it allows our project managers to easily see the status of all of their projects. There have been change management issues - but Cin7 support is very helpful.

We're a medium sized B2B wholesale business that has does importing and manufacturing, with some additional B2C e-commerce channels. We've just migrated over to Cin7Core, from previously using an old server-based, old-school version of MYOB AccountRight. From our point of view, this change has been positive in numerous ways. Firstly, to have a reliable, flexible cloud-based ERP system which provides accurate inventory control, and seamless integration solutions is a huge plus for our business. We use e-commerce solutions like Shopify for B2C and shipping with ShipStation, making our workflow smoother and easier to process. We spent a lot of time preparing our data prior to our migration, so things have been working optimally for us in this respect. Regarding cost, we spent a lot of time researching and comparing different ERP's that might suit our size of business. We decided to choose Cin7Core, as it ticked more of the boxes on our "wish list", compared to others. Based on comparison at this level, we also found the cost for Cin7Core to be justifiable. However, this might be subjective depending on the size and type of business. Also, when it comes to costs, when you consider the benefits of being able to streamline processes, native integrations for e-commerce and using Cin7Core's workflow automations; these have all proven to be time-saving features which have significantly reduced aspects of our admin workload. Another example of this would be their integration with Pencil Pay, which has entirely removed a layer of bookkeeping admin, with automated reconciliation. The Cin7Core B2B Portal for wholesale is functional and easy to maintain, because is it a direct, native extension. However, it's not as specialised and other third-party B2B solutions and does lack a few bells and whistles. But the relatively affordable add-on cost still makes it quite justifiable. Although email support might be a delayed response (in some cases overnight, being in Australia) we have been able to find plenty of helpful support guides. literature and videos to assist us with our learning curve and implementation. We also used a consulting firm to help us, as required also. The reporting aspect of Cin7Core is not optimal for our requirements and could probably benefit from some improvement by Cin7Core. Thus, we're exploring some external, third-party reporting options for this. It's only early days for us using Cin7Core. But for our migration experience so far, things have been going better than expected. It's been a lot of work and a big learning curve, but it's already revolutionized many aspects of our business and we're happy with our decision to choose Cin7Core.

Doubled the price in 2023!!! We were using DEAR inventory for 6-7 years. And whilst it wasnt the easiest it did have some integrations we were happy with. Reporting was always awful But the stock management was helpful and synced to other programs eg online shop/ xero/ etc. Late 2024 the price DOUBLED from $150pcm to $300US pcm plus $25 per integration. which is a lot every month for an Australian small business. I am not sure how they justify doubling their rates. The support takes days to reply, is overseas for us, so replies come in overnight, so we cant resolve issues during the day, and it remains clunky and slow to use. Now seeking alternative. Over $7000 for this in Australia now.

Cin7 Bought DearSystems and jacked the price up by almost 3 times. From $1250 a year to over $3400 just for basic level. Despite asking they have no option for a lite version. We can not justify that cost when only using only 10k out of 100k products usage and we don't need nor can we unselect all the features we don't and will never need. Basically if you are small company you are now excluded and we have been with DearSystems for 8 years. A corporate buyout and shakedown it seems.

Terrible Support!!! I have been using the platform for one year now. The platform is pretty good, although some really basic features have not been thought through. I was sold on the fact that they had really good after-sales service, and sure you get to chat but the people on the other end don't know what they are doing and just answer questions with irrelevant information. The only way you get support is by paying $$$$ for a Cin 7 expert. The B2B Portal is really clunky and unadaptable. CIN 7 you really need to offer Phone support and have staff that actually know what they are talking about.