Cin7 CoreReviews of dearsystems.com

Good but...I came from Inflow ERP to Dear and then Cin7 in April 23 and I had high expectations. In the most part its OK but likes to do things in a certain way. As a producer we run assemblies but if you want the traceability report you have to subscribe to the production module, not helpful. The nail in the coffin here is the Xero integration. I'm sure its great when it works but we have 1200 errors that we can't clear and growing daily. I have been on to support again and again and whilst helpful its not solving anything, the issue is generating days and days of work, come back Inflow! I've informed them that unless we get resolution by Christmas (23) I need to make plans to move to an alternative ready for the new financial year. As yet nothing, I'm happy to take my £1000 per month elsewhere, fed up, really fed up!....Update 14/12/23...Their support has stopped communicating and having sent an email a week later they come back to me arguing about a ticket number and which one was which. I've asked for the support heads contact details and of course nothing. If you are reading this CIN7 then you really need to hang your head in shame, Good product let down so badly by terrible support, as soon as I find a suitable alternative, bye bye Cin7

We are going on 4 months and we are still not fully connected. Searching for a replacement. Switched from Orderhive and was promised this was a better inventory management system. they didn't tell me it was primarily an accounting system like Quickbooks. I've been ignored repeatedly and I'm not going to take it anymore. If they don't refund my money, I'll sue for the multiple breaches of contract. Worst experience I've ever had. Stay away, stay far away. Follow Up month 6. They still can't get it to work completely and offered me a partial refund after telling me my contract states no refunds under any circumstance. It's been a month since the refund was approved, but no money has been sent. I have a useless system and have to go else where. Bad experience getting worse.

Excessive price increases and over complicated production module with badly written and difficult to understand help files. Support never gets back to you and it takes ages to get anything rectified. Addons are not invoiced pro rata for the date of starting so if you switch on another module 2 days before monthly billing you get charged twice. Dear seem to always be doing un update during the week during UK working hours. Used to be OK but now really isn't worth it.

We have been with Dear Inventory now Cin7 Core since February 2023. The system is actually a good system, it has most of the functions you'd want an advanced stock management system/ERP to have. The problem is a lot of them don't QUITE work OR there is a workaround but it's convoluted. For that reason you rely on support a lot. And that's the BIG problem. The support "ecosystem" is riddled with issues: - Half the time they hardly read your query properly so you have to re-iterate and repeat yourself several times to get them to understand what you mean. - If you want a quick answer, Facebook chat is the best you can get, and is therefore far from ideal. And then again, read first problem above. - If you email, depending on your time zone, you'll have 1 answer tomorrow, but invariably they don't understand so a back and forth ensues, at the rate of 1 answer a day if you're lucky. It can take weeks to get to resolution... if there's solution. - Best you can do is book a video call with them but there are hardly any slot available quickly, most of the time it's a few working days away. - The support culture is all wrong, they're spending more time sending you to the articles you've already read instead of trying to understand the problem you're trying to solve and telling you IF you can solve it and HOW. - If they agree to raise your issues with the tech support, it takes several working days for them to get around it and whether they fixed it or not, they don't get back to you. Or they're saying it's your fault and you've done it wrong without explaining anything. - If you want a feature or a tweak, it works on a weird semi-democratic system based on an old fashioned, badly designed forum where if others like your request you're more likely to see it being taken on. But there are dozens if not hundred of requests a day so no one ever has time to read through everyone's request... so it's down to pot luck. So basically, it's good, it's far from perfect but it's ok value for money compared to other systems. But mostly, you're on your own to figure out the nooks and crannies of optimisation. They are so many simple tweaks that could make this a really good system, suitable for many industries but they're crippled with a bad tech culture.

This is the WORST company ever!! They stole our money and now we can not get anyone to respond. We have used them for a few years and they have gotten progressively worse each year. We tried to cancel two weeks after our latest annual plan started (which they increased without letting us know). Now they closed Orderhive due to so many complaints and "re-opened" under a new name Cin7 Core...don't fall for it! Their inventory management has so many bugs and ended up costing us more money in sales we had to refund due to their program not working properly in maintaining inventory. Stay Away!!

Cin7 Core has been easy and quick to implement. When compared to the implementation of legacy ERP/MRP, Core really is a cost-effective and efficient solution. The level of detail and automation is amazing and includes workflows and task creation based on specific triggers that can be configured. If Core is setup properly, it's difficult to see a better manufacturing solution for SMEs and even some larger enterprises.

Compared to other SaaS Cloud ERP solutions CIN7 Core is by far the most advanced, particularly when it comes to manufacturing and co-manufacturing set up which is commonly used by brands in my sector. On line support and "How to" videos are excellent along with the new "Dear Academy" which is a fantastic environment to learn.

Great tool, but the support system is not trained enough with proper knowledge of the system.