Cin7 CoreReviews of dearsystems.com

Cin7 is an efficient platform that helps us keep on top of our inventory levels, improves our CRM and enhances our operations - would recommend!

Since CIN7 acquired DEAR Systems, their focus has shifted entirely from providing quality service to squeezing every penny out of their customers. The decline has been steep and disappointing. Their pricing structure is a mess, charging for nonsensical features, and the process to close an account is absurdly difficult, requiring a 30-day notice. It's clear they make it hard on purpose to keep milking money from you. Their customer support is virtually non-existent. They won't lift a finger to help you out. Frankly, this company and its products are not worth your time or money. There are far better options out there. Avoid them at all costs.

I've had registered issues for months, which they will not give me a timeline to fix. The support team and response times are terrible - the worst of any service I have ever used. The typical request waits for a response, hours later they close because I'm no longer sitting there waiting for them to respond. They don't even look at the issue. The sales team raved about their service when they sold us as we particularly queried it I recommend going to a supplier that values supporting its customers. Im going to move - which changing ERP's is never easy.

Stone The Crows has recently transitioned from our ageing legacy ERP to Cin7 Core. It's a huge step forward for us! With Cin7 being cloud-based, we are now freed-up from having to maintain on-premises hardware and systems, with all the maintenance, hardware and backup issues that brings. Cloud-based also means access from anywhere via a browser, so no more local software installations to maintain for our users. The user experience is generally very good. It is intuitive and has a logical flow to it. Best of all it is very flexible and forgiving, allowing multiple levels of "undo" as needed. It comes with various integration options which have been very useful to us, such as the Shopify integration which we use for our primary sales website. It also integrates with finance platforms, such as Xero which we have also just switched to. Additionally we have subscribed to the API which is also proving very useful for our reporting and additional integration needs. There are some rough edges, inevitably, and some things which I think could do with improvement. Reporting is one such area. And stock adjustments are difficult because of the distinction at the application level between "zero stock" and "non zero stock" - I feel this is something that an end user should not have to be concerned with. Also, having the customer name as a unique identifier instead of an account code seems like a strange choice. However, it does pretty much everything that we need, with a few additional niceties as well. Plus there are regular software updates, so who knows what the future will bring!

After 25 Years of using the same system it was a major step to move to Cin7 Core. With the help of Bluehub we were able to take a former Unix based company onto the web. It has revolutionised our order processing and inventory control. The flexibility of the integrations to Xero, Shiptheory and the core POS system have all added to the effectiveness of the system. Of course with all systems there are tweaks and areas where it isn't as strong as it could be. All in all it has been a great success.

Cin 7 Core is a great inventory management system which allows us to manage and process all our purchases, production and sales in one place. The customer portals allows our customers to view our product offering and place orders with ease.

Cin7 has enabled our business to grow quickly in the last couple of years. The integrations work seamlessly and with the ability to attach documents we are nearly paperless. We are still finding new approaches to transactions and look forward to see the new features when released. We do find the reporting limited so hopefully this will improve in the future

Have used Cin7 Core (previously Dear) since I began in my role in Supply Chain. Really good system managing a complex business linking with many different WMS systems and accounting software etc. The best aspect however is the support function, great account management and IT support helping to quickly solve any issues that arise.