Dazzling CleaningReviews of dazzlingcleaning.com

Total scam. I was charged for a cleaning voucher. Upon purchasing the voucher, I was also charged for a ForeverClean “plan” I didn’t know I had to sign up for. The cleaner came and did an absolutely terrible job. She was here for over 4 hours and the house looked EXACTLY the same when she left. I had numerous pictures. I paid extra for her to clean the windows and not a single window in my house had been clean. The floor wasn’t even vacuumed or mopped. My house isn’t even very dirty, yet nothing was clean. I have so many pictures of big clumps of dust on the floor, huge smudges on the fridge, smudges all over the windows since she never cleaned them, etc. I seriously couldn’t find a single room or area she cleaned. She even left bags of trash out of the garage can but on the floor so my dog could reach them. I was going to try another cleaner, but she cancelled twice and never showed up. Finally, I cancelled their “foreverclean” plan due to being unhappy, and they charged me $250… saying that it was an “early termination” fee because I was canceling the “foreverclean plan” before 6 months, which I NEVER knew about or agreed to. This company is a SCAM. I explained all of this to their customer service. I didn’t even ask for a refund for the original voucher or the foreverclean membership… just the $250 they fraudulently charged me for the “full price of the first clean.” And they REFUSED. DO NOT TRY THIS COMPANY !!!

You are charged $49 a month for cleaning and then they charge for the cleaning. You can’t cancel until after 6 months which means you have to pay $300.00 plus the cleaning there is no saving. Do not signup with them!

DO NOT SIGN UP! Not sure how they made people rate them this high previously but I think as people keep using their services, you understand the situation you end up in. They charge you $50/month membership fee for 6months until you are allowed to cancel it (whether you get your place cleaned or not.) Then you pay 15% “processing fee” in addition every time you have a cleaner come in. So if you have a mid size home this will cost you at least $160/month for six months until they allow you to cancel your plan. Their seriously high admin fees are harming cleaners as well as subscribers Your cleaner gets maybe half of the total amount you pay for the work she puts in. These people collect around $50-60 every month (if not more) for having this website… which is just a scheduling service. Do yourself a favor and hire your own cleaner

Francy was punctual, kind, and very professional. She was incredibly thorough, detailed oriented, and very considerate of me working from home. Just wonderful!

This is a horrible Scam!! Cleaner was a disaster and they lock you in a membership illegally!

Here is the real problem with this platform: They sell you a voucher to "try" their services. When you redeem the voucher they sign you up for recurring payments without telling you 1. What you will be charged a month 2. Membership Cancellation policy 3. They are just a gig economy platform So basically you will pay $50 bucks a month to then pay $25/hour for cleaning. The price is not bad but you are letting into your home someone who has been minimally vetted... is like asking your food delivery guy to come in and fold your underwear... and then having a different person do it every week... They will take zero responsibility if anything goes missing or if anything happens... There is not even a phone number to call! The worst part is the way they subscribe you to their membership, it is 100% against the card association's policy. It is not transparent at all! and they have buried in their TOS a cancellation fee so if you try the voucher and you don't want the recurrent service they will charge you for the past visit full price. All this should be in bullet points before you book the first visit. Now there is no way to use the voucher without subscribing so if they refuse to refund it, you will have to call your bank to start a dispute.

I decided to try this service, which only matches with local cleaning agents, and I should have known better. I decided I didn't like the type of service after my first clean. I decided to cancel knowing the terms said I would have to pay my first cleaning in full less my money I paid ($19). I was then charged the $49 monthly fee (fine) and another $168!?? They proceeded to tell me it was the cleaning fee plus a platform fee of $30 plus processing and taxes. My invoice showed the fee of $25/hr plus a $5 platform fee plus processing and taxes for a total of $93.00 which was what I would have paid if not for the $19 voucher first time cleaning. I don't know how they made up a $25/hour extra platform fee and can't show me anywhere this is written. They kept referencing their email, which is just their reply to me. This is $49/mo plus about $60 for the clean (1 bed/1 bath). You can easily find someone on your own for $110 to do your clean. This is a horrible ripoff and I already filed a dispute with my bank. I am willing and I told their service dept that paying the $93 less the $19 is exactly what I expected. I am frustrated and fine with the quick grab of the $49. However, they got the $90 bump on the deal and that is not acceptable. You can see my invoice should have been $93.36 Invoice for Job #3830018 Job Status Completed Date Wed Mar 15, 2023 11AM Price Breakdown before voucher $75 cleaning price ( $20/hr Norma Suazo's rate + $5/hr Dazzling Cleaning platform fee ) x 3 hrs + $11.25 processing fee (15%)  + $7.12 sales tax (8.25%) - Discounted Voucher Hours -3 hrs You saved $93.36 From their email reply: As previously mentioned, ForeverClean memberships can be cancelled at any time, but cancelling before 6 paid months (September 15, 2023) resulted in your first cleaning (on March 15, 2023) being charged at full price ($168.53) and it is non-refundable. The $168 is the difference between your 1st cleaning at the full standard price of $187.53 (($25 cleaner + $30 platform)/hr x 3 hrs + 5% txn fee + 8.25% sales tax), reduced by any discounted amounts you already paid for the appointment -$19 (voucher).

SCAM!!! My appointment was at 11:30 am the girl got there at 2:30 pm but had to leave by 4:30 pm. I understand but i still paid for 4hr. No number to call. The number to call is not available. I never enroll for a membership. But it states if i cancel my membership i will pay a penalty. Also I pay for 4hr and the lady was only able to do 2hr. Still got charged for 3hr.