Dazzling CleaningReviews of dazzlingcleaning.com

Trustpilot - how can this business been rate 4.3 when everyone is saying it is a scam? Please protect the customers and evaluate your rating calculating process.

I saw the $19/hour ad on instagram, made an account, and scheduled a cleaning. The cleaner did a decent job but broke our Dyson vacuum and didn’t tell us. I tried to schedule her again anyway, and she confirmed our appointment. I started getting charged $49 a month, and then the cleaner didn’t show up for the second cleaning and still charged me. I asked Customer Service to cancel the membership because I wasn’t going to take advantage. They refunded the amount the cleaner charged for the appointment she skipped out on but said they’d have to charge full price for the first and only cleaning 4 months ago. They also said they couldn’t refund the $49 monthly membership fee that was charged for 4 months because they’re valid charges. Per my state’s regulations, they can’t be charging for services never rendered. I’ve submitted complaints to the Attorney General’s Office, the Better Business Bureau, and the FTC, and I’ve submitted my name for a class action lawsuit. Do not fall for this scam. They’ll come up with numbers out of nowhere as prices and terms out nowhere even though these are illegal business practices.

1st cleaner showed up drunk and put a beer in my freezer, then proceeded to have cigarette on my balcony, then he cut his hand on my kitchen knives and only cleaned my windows and walls while leaving my place with a dirty tub and toilet. 3 cleaners after never showed up; some acting surprised when I reached out for their ETA. Their cleaners are completely unreliable and i feel like I'm being scammed by having to pay this additional $139 to cancel my membership when in reality I would use it but all the cleaners flake.

Dazzling Cleaning AND their "cleaners" suck! Cleaner was a no show and I tried to contact her and Dazzling Cleaning the entire duration of my appointment. The number was disconnected so I couldn't get through, I also left text messages with no response. Dazzling Cleaning's chat option NEVER WORKS. They don't have a number to call, they refused my refund request, and charged me for a 3 hour cleaning THAT NEVER HAPPENED! Shady business practices on both sides. I've had Dazzling Cleaners break my things then Dazzling Cleaning makes you ask the cleaner to refund you. That's like DoorDash making you ask your Dasher to give you money for the food they stole or didn't deliver. CRAZY!

This is thee worst company ever ! We have tried to schedule 4 different cleaners in the last 2 weeks. None of them have shown up. There is absolutely no way to talk to anyone at dazzling cleaning and the cleaners have no control over their schedule, are overbooked and I’m sure are treated horribly by this company they work for as multiple cleaners that work for them have told me this . I truly do hope they get shut down. There is absolutely no reason they should be in business . Do not - I repeat - do not think about using this company . Zero stars .

The cleaners are nice but the company is terrible. There are hidden fees that make your expected 3h cheap cleaning cost $200+... This is a scam.

If I could give this company less stars I would! There have been soooo many issues. I understood the monthly membership, however I was under the impression the cleaners were vetted and had at least some sort of standards they had to follow if not some training. 90% of them were terrible. I had one guy admit he was a yoga instructor and just trying to make some extra cash, I told him my biggest area of concern was the wood floors need to be cleaned. I booked aa 3 hour cleaning and after 1 hour he told me he was done and when I asked if he’d don’t the floors he said “oh you wanted me to mop them!?” The one cleaner who did a great job canceled after a couple of cleanings bc the company wasn’t paying her! For 6 months I struggled with cleaners who no showed or cam late or canceled last minute time after time. This was anything but convenient. When I reached out to customer service I got no where. After multiple attempts I had a rep decrease my monthly membership fee to $29/month. I thought this was kind and figured I try again, only to learn I would be charged nearly double for the cleanings! I tried to cancel multiple times after multiple complaints but held out for the 6 months. I have never worked with such a disgrace of a company!

Check out their reviews on yelp or google. Very different story that what's shown here. Hmm... Notice how the 'good reviews all come in the same day or two, three at a time? Hmm... There's a pattern here, folks... Here's the truth in my opinion: This is a terrible company. Run away. Fast. They lure you in with a first time cleaning, then bill you for a home cleaning subscription. My intro rate of $19 ended up actually costing $255. Does anyone need a subscription to clean their house? No. They need a cleaner. It's an ill attempt to extract cash from customers whether they do a cleaning or not. Shameful. Read the other horror stories.