DAYALANEReviews of dayalane.com

Response from DAYALANEJan 13, 2026

Dear Rama Krishna, thank you for sharing your feedback. We sincerely apologize for the frustration regarding the color and the return process. We do our best to represent colors accurately through professional photography, though we understand they can look different depending on lighting and screen settings. Regarding the return fees, as a small business, the shipping costs for large furniture items are significant, which is why we have a standard return shipping fee per box. We hear your feedback on the communication from our team and will use this to improve. Please reach out to [email protected] and ask for a supervisor so we can ensure you have all the details needed to move forward.

Response from DAYALANEJan 14, 2026

Dear Victor, I am incredibly sorry for the series of frustrations you’ve experienced with your 5-piece dining set. It is clear that we missed the mark—not just with the shipping and product condition, but more importantly, with our communication. Hearing that you had a better experience elsewhere is a tough pill for us to swallow, as we strive to provide superior direct support. This is certainly not the standard we set for ourselves. To make this right immediately, I have taken the following steps: Prioritizing Your Case: I have personally flagged your previous emails to our management team to find out why they were delayed. Replacement Parts & Repairs: We will arrange for a new box of chairs and a replacement table (or the necessary replacement planks/hardware) to be sent via expedited shipping at no cost to you. Quality Check: I will ensure these items are inspected personally before they leave our warehouse to guarantee they arrive in perfect condition. Please look out for a direct email from [email protected] within the next few hours so we can confirm your shipping details and get these replacements moving. Thank you for your patience and for giving us the chance to fix this. Best regards, DAYALANE CS Team

Response from DAYALANEJan 13, 2026

Thank you for your feedback! 😊 Warm regards, DAYALANE CS Team

Response from DAYALANEJan 12, 2026

We’re so happy you’re pleased with your purchase! 'Beautiful, comfortable, and sturdy' is exactly what we aim for with every piece. We’re glad the fast delivery and easy assembly helped make your experience even better. Thank you for choosing Dayalane! Warm regards, DAYALANE CS Team

Response from DAYALANEJan 12, 2026

Dear, we are truly sorry to hear that your bar stools were stolen from your porch while you were away. We understand how incredibly frustrating this is. According to our tracking records, the carrier successfully delivered the package on Sunday, 1/4/26 at 12:19 PM. While we cannot be held responsible for theft after a successful delivery, we want to help. We've noticed that you purchased insurance, and they are already in contact with you to resolve the issue. This is not something we wanted to happen, and we hope you can understand and patiently wait for a resolution.

Response from DAYALANEJan 12, 2026

Dear, I am incredibly sorry to hear that you haven't received your coffee table. The tracking of your coffee table seemed delivered on Thursday, 1/8/26 at 4:14 PM. Please reach out to us at [email protected] with your order number so we can track this down or send out a replacement right away.

Response from DAYALANEJan 12, 2026

Thank you for the 5-star review. At Dayalane, we pride ourselves on providing responsive support year-round. We are thrilled that the exchange process was seamless for you and that you’re loving your new counter stools. Enjoy!

Response from DAYALANEJan 12, 2026

Thank you for your feedback. Warm regards, DAYALANE CS Team