DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE Reviews | Read Customer Reviews of dayalane.com

DAYALANE reviews

298 approved reviews, newest moderated first

Janice A.
Mar 11, 2026
This was the worst Customer Service…
This was the worst Customer Service experience I have ever had and I will never use your company again. I purchased two pedestal tables to go in the same room. They do not look alike. I emailed and sent photos to your Customer Service team and they told me I would have exorbitant fees to ship them back because I wanted a full refund because they would not make good and send different tables that matched you lost a very good customer in me the amount of money that you made from me on those tables is nothing compared to what I would have spent. If I had had a good experience will make sure I tell all of my friends and neighbors the poor quality and the poor Customer Service that I received from this Company.
Response from DAYALANEMar 12, 2026
We are deeply sorry to hear about the trouble with your pedestal tables and the frustration with our return policy. This is not the standard we aim for. We would love the opportunity to turn this around for you—please reach out to us directly so we can discuss a replacement or a waiver of those fees to ensure you are satisfied.
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Dutchess F.
Mar 11, 2026
I never received my package they keep…
I never received my package they keep saying they’re gonna get back to me. No one’s not getting back
Response from DAYALANEMar 12, 2026
We are incredibly sorry for the frustration and the delay in getting back to you. This is certainly not the level of service we strive for. We want to resolve this for you immediately—please contact us directly at [email protected] with your order number so we can track down your package or issue a full refund right away. We appreciate your patience and look forward to making this right.
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Lamar J P.
Mar 10, 2026
Chairs are better in person
Chairs are better in person. We ultimately ordered 6 of them for a very large island and they look incredible
Response from DAYALANEMar 12, 2026
Thank you for the 5-star review! We are so glad you’re loving the new chairs. Six of them together must look amazing—thank you for making us a part of your home!
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Rachel C.
Mar 10, 2026
Fast shipping and product was exactly…
Fast shipping and product was exactly like the picture.
Response from DAYALANEMar 12, 2026
Thank you so much for the feedback! We’re thrilled to hear you received your order quickly and that it met your expectations. Enjoy your new chairs.
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Debora B.
Mar 9, 2026
Fast shipping good quality chair just…
Fast shipping good quality chair just as pictured my granddaughter loved it
Response from DAYALANEMar 10, 2026
We appreciate your feedback! It's great to know you're happy with the shipping speed and the quality of the chair. We hope your granddaughter enjoys it for years to come!
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Brittany
Mar 9, 2026
Terrible customer service
I ordered the Leah 50" desk and it came without two holes drilled on one side to attach the legs. When I emailed the support desk with pictures of the desk and a copy of my order confirmation, they wrote this back: "The photos we need: 1. The whole outside boxes. 2. All the shipping labels taped to the boxes." We didn't have to whole box because of recycling in our neighborhood. We explained this in an email, and Dayalane Support NEVER responded. We drilled the holes ourselves, but when you spend hard-earned money on furniture, you expect a reply when the company has produced a faulty item.
Response from DAYALANEMar 10, 2026
I am sincerely sorry for the frustration you experienced with your Leah Desk and for the lack of follow-up from our team. While we ask for packaging photos to help us track manufacturing errors, that should never result in a customer being ignored—especially when you’ve received a faulty item. We truly appreciate you taking the time to drill the holes yourself, though we agree you shouldn't have had to. As a gesture of goodwill for your extra effort and the delay in our response, I would like to offer you partial refund. Please reply directly to this message so I can process that for you immediately. Thank you for your patience and for helping us improve.
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Angelo H.
Mar 4, 2026
counter height kitchen bar stools
The kitchen bar stools ordered were excellent and very well made. All parts wrapped well in box to prevent any damage during shipping. Easy installation and pricing also excellent. overall extremely pleased with the products thank you. Now the reason for a four star rating has nothing to do with the product just that it took over 3 weeks for delivery that being said I would not hesitate to buy again from Dayalne
Response from DAYALANEMar 5, 2026
Thank you for the wonderful feedback! We're so glad you're pleased with the quality and value of your new bar stools. We hear you loud and clear on the shipping time—we're working on making that experience as 'excellent' as the product itself. Thanks for your patience and for being part of the Dayalane family!
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April C.
Mar 3, 2026
I am the owner of a design firm
I am the owner of a design firm so I order frequently from companies - I am very pleased Dayalane, Order was easy - delivery was prompt and product was even better than anticipated. Prices are VERY competitive! Thank you for your services. I will be shopping with you more!
Response from DAYALANEMar 4, 2026
We are so happy you had a great experience! It’s our goal to make the ordering process as seamless as possible for busy professionals like yourself. Thank you for choosing Dayalane—we can’t wait to see which of our pieces end up in your upcoming designs!
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