David's BridalReviews of davidsbridal.com

Have you ever had someone exceed your expectations, go above and beyond and show you more compassion than you imagined? That is what Kylee did for me. Kylee helped me find the perfect wedding dress on March 7th with my best friend on a FaceTime call. It was funny because I had an extreme hangover and prayed not to hear the bell! Kylee listened to me and pulled a few perfect options so I would not melt under the Mexican sun. It was a quick appointment, my needs were quickly met and I was thankful not the have heard the bell. On March 14th I called David’s Bridal in an emotional state. I needed the dress pulled from alterations immediately as it was no longer the dress I was to be married in. My best friend had died that morning and wedding had changed. My best friend was going to marry me and my husband in Mexico and everything was now in the air. It was a week later I made an appointment to return the dress. While I was there Kylee greeted me and hugged me. I needed that hug more than anyone knew. I made an appointment for the next day so we could get the dress thing solved. Kylee met me at the door on that Sunday with a hug, flowers and a sparkling beverage. Not knowing what my wedding was going to be she walked me through the aisles of dresses until a few dresses spoke to me. Her conversation, thoughtfulness and carefulness with me were more than I had expected. I left the store that day with the dress I was to be married in, the dress for a special event and the sparkly shoes I wore to my best friends final service. Kylee even spared me from “the bell”! Kylee is a rare gem! I appreciate her patience more than words can ever express. She should be a mentor to others as to how you treat a client. I appreciate her more than she will ever know! As for the all the other staff during these visits and calls, they were accommodating and kind. Thank you, Kylee! We eloped about a week later and the dress was perfect!

If you want to find yourself the perfect dress David's Bridal is the perfect place. The staff ( Shekendie & Victoria) were great help and support.

My experience was amazing and the staff ( Shekendie & Victoria ) were very kind, considerate and done the maximum possible to make me feel very happy. I definitely recommend David's Bridal to buy your dream dress.

My friend got scammed by this retailer. They do not offer any customer service and in the end, they claim that it is your fault for not being able to contact them when they don't even answer! Please choose someone else to buy your dream dress as you may end up with no dress, no money, and no time to find a new solution.

DO not purchase anything from this shop, it's a disaster! I just want to make sure that all the braids are aware of the poor and disappointing service I've received (or didn't) from them. I've tried to reach them via telephone, no refund or voucher offered, they've disappeared for ages and of course, it's the customers' fault. My wedding dress dream became a nightmare! Avoid buying anything from DB.

Just want to make other customers aware of the cost of alterations and the 7 day no return policy. Recently bought a dress for my daughters prom £120 was told by a member of staff who had asked for information from the alterations team that the alterations would be £70 - more than I wanted to spend but my daughter agreed to pay 1/2. On turning up at the fitting and going to pay was told it was £140 for the alteration AND I could not return the dress and buy the other dress that had fitted her and did not need altering. My only other option was to take it away and find another seamstress which has the lady pointed out might be difficult. So I have now purchased a lovely dress for £260 for one night's wear. My daughter was upset and it really took the enjoyment out of what had been a lovely experience. My reason for posting this is, for goodness sake train your staff - had we known at the outset it was going to be £140 to alter it we would NOT have bought it. It has left a nasty taste in the mouth - and incidentally despite my protests and obvious problems was not even offered a 10% discount just to help swallow the pill.

Had a lovely visit tod

WARNING: DO NOT PURCHASE FROM THEIR ONLINE STORE. Purchased two dresses delivered on 5/5 and due to work constraints unable to try on until 5/13. Fit was poor and not my style once I was able to try on. I tried to return the dresses on my first day off 5/16 (tags still on, all packing material kept, dress on for 5 minutes at best). Had to text "HELLO" to some "person" who informed me after I waited several hours for a response that since I did not request the Return form within 7 days (from delivery date), I would be unable to return. YOU ONLY HAVE 7 DAYS TO RETURN AN ON-LINE ORDER. Stuck with two dresses that I don't want and can never use! I find the policy restrictive (7 days!) to return items. Feels like David's bridal is trying to dump dresses to compensate for the wedding cancellation pandemic!