David's BridalReviews of davidsbridal.com

I went to the Birmingham uk store with my mom to find a wedding dress at short notice and it was a great experience. Ashleigh was an amazing help and suggested new dresses that I loved but never would have thought to try on!

My daughter fell in love with a Prom dress in Davids Bridal Watford last year in the sale. It was the last one they had but was 2 sizes to big for her. The sales team assured me the alterations team could do anything to fix it and make it fit and that the alterations were not that expensive, figures around £60-£100 were quoted. Fair enough. Fast forward to getting an actual quote for alterations and I've just been quoted over £230! Utterly outrageous, dishonest service. A bride was having the exact same issue with her wedding dress. The sales team will basically tell you anything to get a sale. Unless the dress you're buying fits you perfectly or needs very minimal alterations to 'make it work' I would steer clear or at the very least mentally add £200-£300 on top of your purchase price and then decide if its still the 'dress of your dreams'.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress. I needed this dress altered and they told me it would be at least another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Jokes on me though in the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friends wedding dress since they kept screwing that up too.

Yesterday I accompanied my daughter to an appointment with Tracey. As a bridesmaid she discovered her dress was too tight and as my daughter lives in Leeds she was anxious to get a dress to fit. Tracey was marvellous throughout, very understanding and she found the same dress (different colour) in a size that fitted. Tracey ordered the dress in the original colour and arranged an appointment for any alterations to be made. Everything was done in a calm, relaxed way which greatly helped my daughter feel more confident. Thank you so much Tracey great service!

I wish there had a bigger selection for my size range. The sales assistant tried her best but a lot of the dresses online are not in the store. When I found a dress and suggested some changes the sales assistant said those changes ould be addressed with alterations. So I ordered extra material to make the alterations and the website said 2-3 weeks for delivery. When I checked with their "text only customer service", I was informed that the material would not shipped for 9-10 weeks. When I had my appointment for alterations, I was told those alterations could not be made because it would change the dress design. To top it off the alterations were 1 1/2 times the cost of the dress. Had I known how pricey the alterations would be I would have gone elsewhere and had all of the alterations made that I wanted.

I dont normally write reviews but I felt that I have to gush about how amazing the Birmingham (UK) store is and the service. The staff are lovely and so helpful, and the alterations team are absolute stars. I had a first class experience from start to finished and not only are the dresses beautiful (I bought the first one I tried on) they are also super-affordable. I may go back for another one and turn it into a party dress.

Went to David’s Bridal - West Palm Beach to purchase shoes to match a dress I purchased on Saturday, March 25 (same store) i Was greeted upon entry and told she would meet me in the back by shoes. After 10 minutes, she comes to the back to pickup shoes someone purchased. I asked for sales assistance and was told she would send someone to help me. After an additional 10 minutes I walked to the front to leave and the SAME salesperson thanked me for stopping in. When I advised I was leaving because I WAS NOT served. She apologized and NEVER offered to assist me. The shoes I wanted to purchase were $100.00. I’ll spend my money elsewhere from now on.

I would like to leave a review for the Braehead store in glasgow, and specifically Team member Katie that assisted me with advice and fitting of wedding dress. I think it’s important to begin with stating a white bridal dress had been my worst nightmare and today it became a reality (I said yes to the dress) simply down to the excellence in customer service I received from Katie. Katie from first meeting today until process of sale was INCREDIBLE! I really had no clue what I was looking for. She guiding me , providing advice and increased my confidence to eventually plucking up the courage to try a dress on. Her product knowledge was vast although was made simple for a first time bride to navigate. The store is well laid out and changing rooms were lovely. I hope this review will trigger well deserved recognition for Katie, passionate and professional staff are a rarity! I shall be coming back for my reveal appt and look forward to seeing Katie and my dress again. Thanks you so very much Lynne Anderson ❤️👰‍♀️