Darwin's Natural Pet ProductsReviews of darwinspet.com

Response from Darwin's Natural Pet ProductsAug 4, 2026

hi April, Thank you for your kind words! We're thrilled to hear that ordering was easy, delivery was quick, and most importantly, that your pets love the food. Providing a convenient experience and high-quality nutrition for pets is what we strive for every day. We truly appreciate your support and are grateful to be part of your pets' health and happiness!

Response from Darwin's Natural Pet ProductsAug 4, 2026

Hi Linda, Thank you for your feedback! We're glad to hear you're enjoying the food overall. We do apologize for the condition of your last delivery and understand your concern that the dry ice was gone and some of your packages started to thaw. Depending on transit times and weather conditions, it's not uncommon for the dry ice to dissipate during shipment. As long as the food is still cold to the touch and partially frozen or has ice crystals present, it remains safe to refreeze. We're glad you were able to get the meals into the freezer right away.

Response from Darwin's Natural Pet ProductsAug 4, 2026

Hi Emily, Thank you so much for your loyalty and trust over the years! We're honored to have been a part of both your dog's and cat's nutrition journey. Hearing that you consistently count on us for high-quality food and that our customer care team has made a positive impact means the world to us. Your recommendation is one of the highest compliments we can receive, and we truly appreciate your continued support. Thank you for being a valued member of the Darwin's family and for trusting us with the health and happiness of your pets!

Response from Darwin's Natural Pet ProductsJul 29, 2026

Hi Lee, Thank you for your kind words! We're thrilled to hear you're happy with both our products and customer support. We truly appreciate your support and look forward to serving you again.

Response from Darwin's Natural Pet ProductsJul 29, 2026

Hi Elaine, Thank you for your loyalty and for sharing your experience! We're so happy to hear that your dogs have been enjoying Darwin's for several years and that they're thriving on our food. Knowing that our products help keep pets happy and healthy means the world to us.

Response from Darwin's Natural Pet ProductsJul 29, 2026

Thank you for reaching out and sharing your feedback. I'm sorry to hear that Darwin's wasn't a good fit for your dogs and that you were frustrated with your experience. I reviewed your account and can confirm that you spoke with one of our Customer Care supervisors yesterday. Your account has been closed, and no future orders will be processed. If you still have unopened food on hand, you may want to consider donating it to a local shelter or rescue organization. We appreciate you giving Darwin's a try and wish you and your dogs all the best moving forward.

Response from Darwin's Natural Pet ProductsJul 28, 2026

Hi Debbie, Thank you for your feedback! We're glad we could get your order to you quickly. We understand you needed it urgently, and we're happy it arrived within two days. We appreciate your support and hope to serve you again soon!