Lisa K.
Excellent Customer Service
My order was delayed in transit by UPS and arrived thawed, but Darwin’s customer service was incredibly responsive and helpful. They quickly replaced my order and even included two extra packs of food. I really appreciate how they handled the situation and took care of me. Great customer service!
Response from Darwin's Natural Pet ProductsSep 10, 2026
Hi Lisa, Thank you for sharing your experience! We're sorry your order was delayed in transit and arrived thawed, but we're glad our customer care team was able to step in and help. Providing prompt support and making things right when issues arise is incredibly important to us, and we're happy we could quickly replace your order and get fresh food on the way. Thank you for your understanding, your kind words, and for taking the time to recognize our team's efforts. We truly appreciate your trust in Darwin's!




