DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.
DarkinCloset (darkincloset.com) has 614 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Raphael L.
J'ai commandé ma robe de bal sur ce site : très belle robe, conforme à celle du site. Mais, la robe à mis 17 jours pour arriver au lieu de 7 et un bout de la dentelle près d'une bretelle à été déchiré. Je vais donc devoir le coupé. En outre, le service client est très réactif et a su répondre à toutes mes requêtes.
Kirsty G.
Do not order from this site. Their website allowed payment to be processed for a dress they no longer had in stock. We have now gone back and forth in emails for over a month, with them trying to get us to take a different dress instead of the one we ordered. Then they promised a refund in 5-7 working days, which has not arrived. So disappointing.
Ronaya R.
The quality was really nice!
Soph
The dress I ordered came pretty fast in only 5 days which is great and the quality of the dress too is awesome.
Lani
Customer service is spot on and the dress is gorgeous and a decent fit! I love Dark in Love and Dark in closet is a wonderful place to shop for good quality gothic clothing. Keep in mind, some if not all items are NOT refundable or exchangeable.
Andrew G.
I repeat: DO NOT ORDER FROM THIS STORE. They say that they offer free returns within a week, but despite being contacted on the day of receipt, they made suggestions such as having the dress tailored, or selling it or gifting it to a friend. The back and forth went on for weeks until they offered a $20 refund to keep the dress, that we have no use for. They are dishonest and disreputable and have no problems scamming 16-year-olds out of their hard-earned money that they spent in good faith on a prom dress. Zero starts is not an option, otherwise, that would be our rating.
Tyler
Have ordered several things from Dark In Closet and have had to experience interacting with their customer service team. They are extremely communative through the order process and when I placed an order for 2 items that ended with free shipping I realized there was another item I had wanted. Contacted customer service and they got it added to my order so I didn't have to pay the extra for shipping, as well with an order I again placed shortly after that order they were able to ship everything together and made it so everything arrived together which was awesome! Before these orders I had placed an order where the size wasn't quite right and they worked with me quickly and efficiently to get it fixed! Customer Service has been amazing whenever I've had to interact with them and the clothes are amazing! Show up in a timely manner and in great condition! They are amazing and wonderful!
Kaylus
Very beautiful dress!!! I LOVE IT SO MUCH
